|Sunday||10:00 a.m. to 9:00 p.m.|
|Monday||10:00 a.m. to 9:00 p.m.|
|Tuesday||10:00 a.m. to 9:00 p.m.|
|Wednesday||10:00 a.m. to 9:00 p.m.|
|Thursday||10:00 a.m. to 9:00 p.m.|
|Friday||10:00 a.m. to 9:00 p.m.|
|Saturday||10:00 a.m. to 9:00 p.m.|
Cyber Net Tech
About this pro
3 years in business
174 hires on Thumbtack
Very happy with entire experience. Not only did my multiple issues get taken care off. I was also left with a faster machine than I originally bought due to the expertise of redesigning of how I search for information on the web, modern add and spyware blockers and getting rid of the orginal extra stuff Toshiba placed on th machine when I had it built. Thank You for all your helpApr 10, 2018VerifiedSteven T.'s reply
John, happy to help :) glad we located the .exe malware in %appdata%
Give you a price and stick with it was charged for repair but never fixed it paid for nothingDec 31, 2017VerifiedSteven T.'s reply
Fredrick, after running sfc (system file check) & trying to repair those files required the re-install disc seeing you are still running Windows 7 and you do not have that disc I would be happy to send you but you should upgrade to 10 as 7 is now outdated. I am sorry that your computer is ruined do to the malware you allowed to be installed. Also a computer that has the windows os (operating system files) corrupted beyond repair with out a re-install is no ones fault accept the thing that sits between the seat and the keyboard :-) like you said you tried to fix it your self not knowing what you were deleting well you deleted Windows files that are required to run Windows. No your computer can not be repaired with out re-installing the Operating System. If you do not want to pay for the disc maybe you can find a free one somewhere :-) Price wise I do not charge until completed so you knew what you did, you're just upset you ruined your computer, beyond repair. Sorry but again problem is between the seat and the keyboard.
- What should the customer know about your pricing (e.g., discounts, fees)?Typically most my repairs can be done for >100.00. Unless hardware related then it can increase due to parts and labor. All depends on the amount of time invested. If you have multiple computers & would like to purchase a years support which includes up to 3 computers (Residential Customers) the support includes: Optimization, Software Updates, Malware Removal, & Security Software. $300.00 Small Business Support >20 Computers Remote Tech Support per year: $1,500.00 Small Business Support
- What is your typical process for working with a new customer?Ask questions, find out what the root cause is and then remote in and apply the fix. Then confirm with the customer the issue has been resolved.I like if possible for the customer to show me the problem try and recreate it helps sometimes if at all possible. I know this is not always possible.
- What education and/or training do you have that relates to your work?Networking in College then became Cisco certified, Net + & Security+ A+. Also, worked as a Remote Support Agent Tech for a Large Company Supporting End Users for Avast Total Support, HP Smart Friend Services, and Cox Cable.