Gwen's Candlelight Weddings

April, first of all thank you for the opportunity to work with you and Brad. April our initial conversation when we first talked, you explained that you just needed someone to oversee your event. You were to have everything setup. That is why I charged you the price that I did. A day-of coordinator is a person responsible for making sure the wedding day is executed as the bride and groom has planned. When you hire a day of coordinator they oversee what has been planned. Their roles include overseeing vendors, managing the timeline, and overcoming any last-minute challenges that arise during the festivities. Last minute challenges does not include changing the ceremony location five minutes before the scheduled ceremony time.When we discussed your wedding plans, you had everything planned and as your coordinator my responsibility is to oversee that vendors are in place and they have what they need. When you originally hired me your the plan was to have ceremony, cocktail hour and reception in the back yard. Due to weather you moved everything inside. When things are changed at the last minute it does get chaotic especially after guests have arrived. Yes, I asked the wedding party lots of questions because I was not informed as to where things were such as tablecloths, centerpieces and how things were to be set up as this was not part of my responsibility when we discussed how you were planning on setting up for your event. As a day of coordinator everything is supposed to be already and in place. I don’t normally set up or take down tables and chairs, centerpieces. As a planner that would be part of my responsibility. If I was going to be responsible for set up I would have had it completed on Friday. When you decided to move the wedding outside at the last minute and we did not discuss the seating of the guest or where the ceremony was to take place outside, things did get hectic. Also when the procession started I asked Rachel if she had the rings and she did not so the procession stopped for seconds until the rings were retrieved. We had discussed how you were going to arrange everything on the inside and you had people in place to help you arrange everything on Friday. I asked you the layout for the ceremony on Friday and that's what I had to go by. The book you had for the ceremony details, was for the outside ceremony and you informed me that some things had changed because you had to relocate the event therefore questions needed to be asked in order for me to assist in preparation for your event. I went by the order of the event and the timeline that you provide for me. As for the names of the wedding party, Brad gave them to me at the rehearsal and I used them the day of the ceremony. The appetizer stand was not broken, she didn’t know how to set it back up therefore I did. I am sorry that you feel that my services were not satisfactory. For future reference you don't change the location of the ceremony five minutes before starting time unless there is some major incident that would prevent you from having it as it is planned the day before the wedding . I did my best considering the circumstances. You, your guest and family said I did a great job. Best wishes to you and Brad!