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Yorktown Comprehensive Hardwood Rennovation
Enclave Subdivision Prefinished Solid Hickory
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It was a pleasure meeting John and his assistant. Great products and a willingness to work with any budgetNov 5, 2018Verified
Fabulous experience. I can't say enough about him. Patient, helpful, caring, great value, punctual, done right.Sep 6, 2018Verified
they were a pleasure to work with. They always did exactly what they said they were going to do. The work was excellent and I enjoyed the experience.Jul 14, 2019
John Dylan did an excellent job with new hard wood in both my north nashville rental properties. I'll be contracting with Watkins for future projects.Sep 28, 2017
Very pleased with both of our projects! My wife and I updated/remodeled two of our rental properties in the North Nashville area. A referral from a family friend led us to Watkins Decorating. We worked with John directly for our carpet and hardwood flooring needs. His guidance, expertise and hands on approach made the process very simple and seamless. The finished product exceeded our expectations and we will be contracting with Watkins for any and all of our future flooring projects!Sep 29, 2017Watkins Decorating, LLC's reply
Tyler, it was a pleasure working with you and your wife! The team here at Watkins Decorating appreciate your feedback and are excited to work with you on your personal home flooring project in the near future!
- What should the customer know about your pricing (e.g., discounts, fees)?We do have standard pricing whenever it comes to our Labor charges and all of our materials have consistent markup. This way customers are not shocked with hidden costs, fees, etc
- What is your typical process for working with a new customer?When working with a new customer, we start off with an in-home measurement to determine budget parameters. (We also allow customers to select samples from our website to bring to the in-home measurement for their convenience). Then we have a Sales questionnaire for the customer to fill out in order to identify the specific product needs that the customer is looking for. This is not a one-size-fits-all type of business, so we like to tailor the process as much as possible to find the right flooring solution for each individual customer. We then have a product consultation in the showroom or at the customer's home. Once a product has been selected we work out a time that is both convenient for us and the client we schedule an install date!
- What education and/or training do you have that relates to your work?I grew up working and learning in the flooring industry my entire life. My first position at Watkins Decorating was the Warehouse cleaner/organizer whenever I was 5, began installing carpet and hardwood wenever I was 10 and broke into sales once I was 17. After High school I attended the University of Tennessee at Knoxville to study Business Administration with a concentration in Management and Entrepreneurship. I believe my studies in my time their helped me further develop the business systems I use today in order to be as efficient and effective as possible for our clients.