FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are a fairly priced company, we believe a company that is bidding low to earn your business can only provide sloppy and unreliable service. Instead we price fairly so you the customers are getting exactly what you are wishing for, without overpaying. This ensures we are not coming back to you asking for more money or worse, you are calling us back unhappy because we didn't do our job and price for the details that mattered to you.
- What is your typical process for working with a new customer?
At Monarch we like to meet in person with our future customers. A face to the name helps build the trust we both need. -We set up a time and day to talk over your project, we take notes and get clear details. Making sure to get all the information needed to provide you a detailed estimate. -With the notes in hand and first impressions made, we go to the drawing board and build your estimate, this process typically takes 1-2 days. -Your estimate is sent to you, from there we will follow up and get your project scheduled. -Communication is key during projects so you can expect updates and good communication during the timeline of your project. -After the project is complete we will walk the property with you to make sure we met your standards and hope to see you on your next landscape project!
- What education and/or training do you have that relates to your work?
As the owner I have been in the industry since I was 13, I grew up in the landscape industry and have never left, it's what I love. Over the years I have shadowed companies as well as owned companies all over America. For me this was not only business opportunity but opportunities to learn about all the different regions and how they differ when it comes to landscaping. Every year I attend educational classes to get the most up to date information and technology to help our current and future customers. I have attended Irrigation schools, turf care classes, development classes and mostly anything to do with the green industry, I make sure to be involved.