FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Baseline for any intensive repair (requiring machine to be opened up, and replacement of parts) is $50.00. If a repair is non-intensive (requiring only operating system and software changes), the baseline is $25.00 After that, I charge $25.00 for every estimated hour of completion. A charge is added for any parts or tools necessary to complete the repair. I offer a 10-15% discount to customers who agree to leave a review after the repair process is complete.
- What is your typical process for working with a new customer?
I talk on the phone with new customers to discuss options, and settle on a price. I then order any necessary parts, and meet with customers personally, and take their machines to my personal residence for servicing. As soon as repairs are completed, I meet with the customer and have them verify the repair is to their satisfaction before accepting payment.
- What education and/or training do you have that relates to your work?
CompTIA A+ certification Microsoft Technology Associate iCracked iTech certified Information Security study at UTK