What should the customer know about your pricing (e.g., discounts, fees)?
Moving can be by the hour, by the load, flat rate quoted, or by weight. We try to make it as easy as possible. Local moves are by the hour and long distance moves are done by doing a thorough walk through of your home and getting as much information as possible about the move.
What education and/or training do you have that relates to your work?
We are constantly looking for new ways to improve how items are moved. Especially with all the new kinds of exercise equipment and appliances that are being made. We want to make sure that we can go into a home and move something the right way with no issues.
How did you get started doing this type of work?
My husband started working for owing companies when he was 16 years old. After working and learning everything he could possibly learn, he decided to branch out on his own. His experience and knowledge have made for a great team of movers. He trains all of our employees personally and doesn't let them get away with slouching off. He always said "if you can't do it right the first time, then get out of the business". We pride ourselves in doing what's right for all of our customers.
What types of customers have you worked with?
We perform local and long distance moves. We also provide commercial moving services for offices and warehousing facilities. Of course, the most common move is a local move (within a 30-40 mile raidus). We provide full pack and moves or can offer to move only one piece. We consider a long distance move to be anyting more than 2-3 hours away and usually do flat rate quotes for these. We will come to your home and do a thorough walk through and give you a quote the same day. We do not provide quotes based on weight. This is extremely hard to gauge and is not usually accurate. That is why we like to come meet with you in person and provide you with a quote that is firm and will not increase once you reach your destination. We have over 35 years of experience in the moving industry and we have been in business here in Tennessee for over 20 years.
Describe a recent project you are fond of. How long did it take?
We just recently moved 4 bedroom home, locally, and accomplished it in 7 hours. Now that's not saying that all 4 bedroom homes will only take 7 hours. But this particular job was a fully loaded home, with over 100 boxes. We used a four man crew and it just went so smoothly that it was done quickly and efficiently. The couple we moved were young with 4 children, all under the age of 8. Talk about chaos! It was a great day though. Their oldest son thought it was the coolest thing ever when our guys moved a huge armoire without any trouble at all. Of course, what we didn't know was that it took 7 guys to bring that piece into their home before and it took 3 of my men to move it out. My husband told him it was the magic of moving. The little boy didn't see the four - wheel dolly under the armoire so it basically looked like it was floating. In that little boys eyes, my guys were all superheros that day. Something so small made them feel huge. They said just getting that feeling is worth all the hard work they put in every day.
What advice would you give a customer looking to hire a provider in your area of work?
Look for moving companies with experience and that can provide you with references. Always remember, "cheap" does not make for a good moving company. It is like anything else you buy - "You get what you pay for". It is always good to get at least three quotes when moving long distance. Again, remember, references are a good start and look up the company online to see if there are any negative things said about them. Hiring "laborers" off Craigslist is a very risky way to go when moving. You want your furniture to arrive in the same condition as it left.
What questions should customers think through before talking to professionals about their project?
Just know that it's not just a saying, being "family owned and operated". We started this business and worked it from the ground up. We didn't have big investors or a big van line to give us equipment or pay for our warehouse. These are things that we had to build on our own. Our names and reputation had always been on the line and we work hard to make sure that we earn all those 5 stars and "A+" ratings. We enjoy what we do and we always want to make sure that a person's move will go as smoothly as possible.