Q. Describe the most common types of jobs you do for your clients.
A. We perform local and long distance moves. We also provide commercial moving services for offices and warehousing facilities. Of course, the most common move is a local move (within a 30-40 mile raidus). We provide full pack and moves or can offer to move only one piece. We consider a long distance move to be anyting more than 2-3 hours away and usually do flat rate quotes for these. We will come to your home and do a thorough walk through and give you a quote the same day. We do not provide quotes based on weight. This is extremely hard to gauge and is not usually accurate. That is why we like to come meet with you in person and provide you with a quote that is firm and will not increase once you reach your destination. We have over 35 years of experience in the moving industry and we have been in business here in Tennessee for over 20 years.
Q. Describe three recent jobs you've completed.
A. We have contract with several large chain stores and provide warehousing and logistics operations for them throughout the year. We also just completed (2) three bedroom homes, with one crew, that were being rearranged for the home to be renovated. A normal local move usually consists of a 2-3 bedroom home or apartment with 2-3 men doing these moves.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Look for moving companies with experience and that can provide you with references. Always remember, "cheap" does not make for a good moving company. It is like anything else you buy - "You get what you pay for". It is always good to get at least three quotes when moving long distance. Again, remember, references are a good start and look up the company online to see if there are any negative things said about them. Hiring "laborers" off Craigslist is a very risky way to go when moving. You want your furniture to arrive in the same condition as it left.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. If you are packing yourself, a good way to save money on packing materials is to look for a wholesale company in your area. Also, go to Wal-Mart when they are stocking the grocery shelves and they will give you as many boxes as you need. Pack dishes upright - do not lay them flat. This WILL cause them to break. Think of them as eggs. Try breaking one in your hand from top to bottom. You just can't do it. But if you lay it flat, well then it breaks very easily. Dishes have the same properties.
Q. What questions should a consumer ask to hire the right service professional?
A. How many years have you been in business? Are you family owned and operated? Do you charge for estimates? Do you have references? Do you have a high turnover rate in your employees?
Q. What important information should buyers have thought through before seeking you out?
A. Look for locally owned companies. They have a higher standard as their name is on the line. Ask people you know for references. You can tell quite a bit about a company by the person who answers the phone and who you speak with about your move. If you do not get a good feel about them, then I suggest you move on to the next company on your list.
Q. Why does your work stand out from others who do what you do?
A. I happen to be very particular about how my home is taken care of. My husband and I instill these characteristics into all our employees. We know that your furniture is valuable and we treat it as we would our own. We have hands on participation in all our moves. We don't just send out a couple of guys and say do it. We make sure it's done the right way from start to finish.
Q. What do you like most about your job?
A. We love to interact with new people and meet new people. Learning their stories is always nice. We've moved several famous individuals and they have been terrific down to earth people who just want their belongings taken care of, the same as anyone else. We love to see people on their road to a new life.
Q. What questions do customers most commonly ask you? What's your answer?
A. Of course the most asked question is how much do you charge. I always answer honestly and try to explain how a moving company charges their customers. It's not always the same for every move. Customers like to hear how long you've been in business and also listen to recent moves you have had. Moving is hard enough without having to worry about whether or not their belongings are going to arrive in the same condition as they were picked up.
Q. Do you have a favorite story from your work?
A. A few years back, we moved a very famous singer. My guys weren't told who the shipper was so they did not know what to expect when they arrived on the job. Needless to say, they were pretty surprised when he answered the door. It turned out to be a great day for all of the men who moved him and they all got autographed CD's and other souvenirs. I think it is something they will remember the rest of their lives.
Q. What do you wish customers knew about you or your profession?
A. Just know that it's not just a saying, being "family owned and operated". We started this business and worked it from the ground up. We didn't have big investors or a big van line to give us equipment or pay for our warehouse. These are things that we had to build on our own. Our names and reputation had always been on the line and we work hard to make sure that we earn all those 5 stars and "A+" ratings. We enjoy what we do and we always want to make sure that a person's move will go as smoothly as possible.
Q. How did you decide to get in your line of work?
A. My husband started working for owing companies when he was 16 years old. After working and learning everything he could possibly learn, he decided to branch out on his own. His experience and knowledge have made for a great team of movers. He trains all of our employees personally and doesn't let them get away with slouching off. He always said "if you can't do it right the first time, then get out of the business". We pride ourselves in doing what's right for all of our customers.
Q. Tell us about a recent job you did that you are particularly proud of.
A. We just recently moved 4 bedroom home, locally, and accomplished it in 7 hours. Now that's not saying that all 4 bedroom homes will only take 7 hours. But this particular job was a fully loaded home, with over 100 boxes. We used a four man crew and it just went so smoothly that it was done quickly and efficiently. The couple we moved were young with 4 children, all under the age of 8. Talk about chaos! It was a great day though. Their oldest son thought it was the coolest thing ever when our guys moved a huge armoire without any trouble at all. Of course, what we didn't know was that it took 7 guys to bring that piece into their home before and it took 3 of my men to move it out. My husband told him it was the magic of moving. The little boy didn't see the four - wheel dolly under the armoire so it basically looked like it was floating. In that little boys eyes, my guys were all superheros that day. Something so small made them feel huge. They said just getting that feeling is worth all the hard work they put in every day.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. We are constantly looking for new ways to improve how items are moved. Especially with all the new kinds of exercise equipment and appliances that are being made. We want to make sure that we can go into a home and move something the right way with no issues.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. Unfortunately, moving is a tried and true kind of business. There's not a whole lot that can be updated or improved from year to year. It requires strong men who are willing to make sure that your belongings are taken care of. It's just a matter of using your head treating people the right way.
Q. If you have a complicated pricing system for your service, please give all the details here.
A. Moving can be by the hour, by the load, flat rate quoted, or by weight. We try to make it as easy as possible. Local moves are by the hour and long distance moves are done by doing a thorough walk through of your home and getting as much information as possible about the move.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. Don't do it just because you think moving furniture is easy. It's not. You don't want to go into someone's home and end up destroying an antique table or break I guess their China because you don't have the experience needed. Learn, work at getting better, and learn some more. There are always things to learn to make sure you can provide the type of service that people need.