Memphis Computer Support

Germantown, TN

Get up to five quotes from pros like Memphis Computer Support within hours. Get Quotes

About this pro

How does your service stand out?

Memphis Computer Support began in late 2010 and we have grown our business exponentially year by year. The people on my staff really care whether your computer issues are resolved or not. We donate laptops annually to a local organization or just people in need of a computer. We just don't just fix computers to get paid, but we are passionate about fixing computers and meeting new people. We love helping out other small businesses and to see them succeed.

What do you enjoy about the work you do?

We love the people we meet. We love the challenges we encounter. We love seeing you smile when our work is done.

Location

Germantown, TN 38138

Background check

Complete

Years in business

7

Number of employees

4

Times hired on Thumbtack

89

Reviews

64 Reviews
  • Melanie B. Jun 27, 2017
    Computer Repair
    Verified Review
    Kept me update from start to finish on my repair.
  • Patricia R. Jun 24, 2017
    Computer Repair
    Verified Review
  • Tracie L. Jun 20, 2017
    Computer Repair
    Verified Review
    It feels like I have a brand new computer. The technician, Hisam, did a great job! He explained what needed to be done in detail and completed quickly. I would recommend these services to anyone needing to fix or upgrade their computer system.
  • Sara B. Jun 12, 2017
    Computer Repair
    Verified Review
    We had a great experience with Memphis Computer Support! They were very quick to respond, explained everything in detail, and got my computer back to me the same day. I was quoted an insane amount from HP (I could have just bought a new computer with the amount they quoted to "fix" it) and Memphis Computer Works fixed my computer for 1/4 of the price and time. I will definitely be recommending them to friends/family.
  • William M. May 24, 2017
    Computer Repair
    Verified Review
    She was very accessible and continued to follow up after I picked up my computer and had paid for the service. She replaced the hard drive on my wife's iMac with a solid state drive (she allowed me to ship one to her from amazon so there was no extra markup). I am always a bit frustrated when moving to a new drive because some of the applications need to be reinstalled. Also complicating matters, I upgraded from office 2011 for mac to office 365 - I would recommend reinstalling the old software and then upgrading. Also, make sure your data files for your programs (outlook, quicken, etc) are copied over (assuming your drive did not crash) - some of mine were in odd places but it all got worked out with her help.
  • Jerry A. May 22, 2017
    Computer Repair
    Verified Review
    They did an excellent job repairing our Mac.
  • Blakley B. May 15, 2017
    Computer Repair
    Verified Review
    The people were really nice and friendly. They thoroughly explained what needed to be done and how it was going to happen.
  • Kevin C. Apr 28, 2017
    Computer Repair
    Verified Review
    Thank you thumbtack, Inc.
    I am very pleased with the level of service Melanie provided myself and my parents with! She was very helpful of letting us know the problems she encountered and the steps to required to fix the issues, with texts during each step of the process of completing our computer repairs! Very professsional service and quality! Very quick turn around on the repairs, I just couldn't be happier!
  • Shelia D. Apr 27, 2017
    Computer Repair
    Verified Review
    Problems Solved
    Had software and performance issues which Melanie resolved. All the software is now running properly and my computer is running at a much higher speed.
  • MONICA W. Apr 25, 2017
    Computer Repair
    Verified Review
    Very Professional and Efficient
    Memphis Computer Support was very professional and effecient. One of her team members was able to assist me with my computer problems. I am having some issues with my computer running slow and I will seek out assistance from Memphis Computer Support again. I would highly recommend their services!!
  • Yunlang C. Apr 22, 2017
    Computer Repair
    Verified Review
    Keep contacting me, fixed my problem
  • Melinda D. Apr 21, 2017
    Computer Repair
    Verified Review
    Melanie stayed in contact with me from start to finish. The work was done in my home and the problem resolved within an hour~thank you!
  • Skip S. Apr 20, 2017
    Data Recovery Service
    Verified Review
    HIGHLY RECOMMEND!!!!!!!!
    Super knowledgable and friendly. Terrific customer service at a terrific price!! Highly recommend!!!!!
  • Ronald M. Apr 7, 2017
    Data Recovery Service
    Verified Review
    Great service
    Great experience, would definitely use for all my computer issues
  • Taylor C. Mar 10, 2017
    Great Computer Technition
    Melanie is very professional and diligent with her work. One really gets the most bang out of their buck if they go to her for their computer needs.
  • Blas B. Mar 7, 2017
    Computer Repair
    Verified Review
    excellent
    Melanie was very responsive and timely. Eventhough we were not able to fix it, I'm happy with the service.
  • Shannon R. Feb 14, 2017
    Network Support Services
    Verified Review
    The most bang for your buck!
    I contacted Memphis Computer Support about a network issue I was having. Melanie was very courteous and extremely efficient. I feel like i received more than i paid for. Not only did she address the problem I contacted her about, Melanie also optimized both of my computers. They now operate like they did when they were new. Memphis Computer Support is definitely my go to source for IT help in the future.
  • Paul W. Feb 3, 2017
    Computer Repair
    Verified Review
    First Time Customer
    Satisfactory service. A little bit more costly than others in the area, but successfully dispatched a technician same day as call in.
  • Amy V. Jan 23, 2017
    Computer Repair
    Verified Review
    Excellent and Fast
    Very professional, excellent and fast service. I will use her in the future and recommend to anyone.
  • Stephanie W. Jan 23, 2017
    Data Recovery Service
    Verified Review
    Really recommend Memphis Computer Support!
    Melanie was incredibly helpful and I'm really grateful for her flexibility and understanding in both cost and timings. I would recommend her for all your computer needs! She was quick and friendly and explained the problem and solution clearly. Even helped me with questions I had after I had collected my laptop.
  • Michael G. Jan 16, 2017
    Network Support Services
    Verified Review
    Satisfied customer in East Memphis
    Set up of new system. Prompt arrival, reasonable prices.
  • Carmen L. Jan 10, 2017
    Router Setup and Installation Services
    Verified Review
    Great service
    Great!
  • Clarence B. Dec 14, 2016
    Computer Repair
    Verified Review
    Excellent service..
    Excellent....Will use them on all my computer needs...
  • Demetra G. Dec 7, 2016
    Computer Repair
    Verified Review
    Great help for a virus attack
    They got on my problem so fast, and stayed with it until it was fixed. Very quick response time from the owner and they very thorough in their work. It was great to have them fixing this very stressful virus problem!
  • Betsy H. Dec 4, 2016
    Router Setup and Installation Services
    Verified Review
    Great experience!
    Melanie was extremely professional and listened to all our concerns. Then she addressed those concerns and found reasonably priced solutions. She is reliable and easy to contact with questions. We are happy with the results of hiring Memphis Computer Support!
  • Tim K. Nov 27, 2016
    Computer Repair
    Verified Review
    Effective problem solving
    Issues were both software and hardware related that required much troubleshooting for a successful result. Not inexpensive but provide positive outcome. Worth it.
  • Brenda W. Nov 8, 2016
    Computer Repair
    Verified Review
    Computer repairs for Brenda Williams
    I received an immediate response and was very informative of what needed to be done. Service was immediate and completed in one day. Great experience and pleased.
  • Walter P. Nov 7, 2016
    PC Computer Repair
    Verified Review
    Work well done
    The service was excellent and the follow up was great
  • Eldean B. Nov 6, 2016
    Computer Repair
    Verified Review
    Dell password second owner
    I was very pleased with the time it took to analyze the problem. The solution work out well for me. I will gladly recommend your services.
  • Allen S. Oct 19, 2016
    Computer Repair
    Verified Review
    Excellent service
    Prompt service that met all my needs. Recovered data I thought I had lost.
  • Sarah W. Oct 6, 2016
    Computer Repair
    Verified Review
    Thankful
    Could not be happier with our service. Very helpful (I am not a computer savvy person...she was very kind and patient with me), quick to respond, and knowledgeable. I would highly recommend to anyone needing any repairs done.
  • Linda J. Sep 12, 2016
    Computer Repair
    Verified Review
    Couldn't ask for any better
    I got a quote from Memphis Computer Support just minutes after asking for one from anyone in my area. They not only responded to my request quickly, but came to my house and fixed my computer problem the same day. I was very pleased with their service. The technician was thorough, fast, polite, and very knowledgeable. In addition, they texted me 3 or 4 times about when he'd be arriving down to the hour. I'm thrilled to know that if I have any computer problems in the future they will be there for me. I'd highly recommend them to everyone. I'm also grateful for Thumbtack.com since they are the ones that connected me to Memphis Computer Support.
  • Amanda F. Aug 19, 2016
    Computer Repair
    Verified Review
    Excellent company! Was able to save my computer in the nick of time before I lost everything. Melanie answers calls, texts, emails immediately. Very knowledgeable and very fast service.
  • Fran G. Aug 15, 2016
    Computer Repair
    Verified Review
    She appeared to be very knowledgeable about computers, and was attentive to my questions and general dialogue. She was also was very patient and seemed willing to help in any way.
  • Robert D. Jul 27, 2016
    Computer Repair
    Verified Review
    Melanie is extremely professional, knowledgeable, diligent and efficient. It is an absolute pleasure to work with Melanie. Highly recommend for any computer related issues.
  • Alvin F. Jul 4, 2016
    Computer Repair
    Verified Review
    Very professional and prompt. I had a couple of small issues that was not resolved initially but she would not stop until the job was done right. Glad I chose Memphis Computer Support.
  • Don R. Jun 30, 2016
    Computer Repair
    Verified Review
    Excellent!
  • Julia H. Jun 9, 2016
    Router Setup and Installation Services
    Verified Review
    Melanie was great to work with, she was always on top of what needed to be done and followed up with us always with what went on at our customer location. I would recommend her for other locations.
  • Courtney R. Apr 15, 2016
    Computer Repair
    Verified Review
    Very helpful and fast service. Thankful that I found them.
  • Michelle J. Mar 17, 2016
    Computer Repair
    Verified Review
    Service was fast and no hassle. Laptop had a hard drive issue and would not boot. After a wipe and clean re-installation with file back up, it works just as it should.
  • Gerald W. Mar 9, 2016
    Computer Repair
    Verified Review
    Satisfied
  • Mary L. Feb 12, 2016
    Computer Repair
    Verified Review
    Melanie was very helpful. she took care of the problems that I was having and checked back with me twice to be sure that everything was working properly.
  • Barbara P. Feb 8, 2016
    Computer Repair
    Verified Review
    My computer would not boot up after installing Windows 10. Melanie contacted me very soon after I left my number. She came to my home and worked on the computer, but ended up having to take it home to complete stripping things form the computer and then reinstalling them. She did a great job and the service was done quickly. We were able to meet at a convenient location to return the computer to me. I would definitely use her again.
  • Craig M. Jan 27, 2016
    Computer Repair
    Verified Review
    Melanie Suria tracked down an ugly problem with my Mac Pro. She was very careful with my data and provided great professional service. Happy Customer.
  • Jim V. Jan 16, 2016
    Computer Repair
    Verified Review
    Comp. was really messed up! & the agent took care of the problem.
  • Jacinda N. Jan 9, 2016
    Apple Computer Repair
    Verified Review
    My personal computer crisis was treated like it was HER computer crisis! There was no long wait to attempt data recovery and repair. It was like I suddenly had two of me -- one to spend the whole day on computer problems and a second me to do all the other things I'd intended to do. And you just can't ask for more than that -- being treated like your crisis is their own.
  • Audrey P. Dec 23, 2015
    Computer Repair
    Verified Review
  • David L. Dec 19, 2015
    Computer Repair
    Verified Review
  • Donald L. Nov 7, 2015
    Computer Repair
    Verified Review
    Melanie called on me when promised, did the good work and left me very satisfied.
  • Jackie R. Oct 27, 2015
    Computer Repair
    Verified Review
    My laptop crashed while trying to load Windows 10. After several days of working w/techs @Microsoft, I reached out to Melanie Suria. She spent an entire afternoon working on my system: backing up all my files, cleaning the hard drive, then began the task of loading Windows 7 back onto my computer. In the process,she gave me some good advice concerning various software products and linking my computer, tablet and cell phone to the cloud. That evening, she even remotely continued working on my system and reached out to me later to confirm everything was working okay. I will continue to use Melanie as my computer support in the future and I HIGHLY recommend her.
  • Lam J. Sep 30, 2015
    Computer Repair
    Verified Review
    I contacted MCS about installing some missing drives back to my pc. I was quickly contacted and provided a reasonable rate for the service and a quick turnaround. I dropped off my pc around noon that day and was able to pick up my pc the next day. Hisam not only repaired the discussed issue, he also corrected somethings I didn't know we're damaged. Great service, great price
  • Mike F. Sep 25, 2015
    Computer Repair
    Verified Review
    My computer was repaired in just 1 day. Melanie and Hisham are exceptional.
  • April H. Aug 27, 2015
    Computer Repair
    Verified Review
    Melanie responded immediately to my request. She ensured drop off and pick up were convenient for me. Melanie and Hisham were responsive, making me feel like my requests were an immediate priority! After completing the requested repair, she listened to my other concerns and made immediate suggestions. I will be meeting with her tomorrow for a consultation and look forward to implementing her suggestions. As a small business owner myself, I appreciate Melanie's commitment to her customers.
  • Audrey P. Jul 30, 2015
    Very professional, and extremely capable in computer technology. I will definitely call again if needed.
  • Mark M. Jul 9, 2015
    Computer Repair
    Verified Review
    I loved working with both Hisham and Melanie. They were courteous, professional, friendly, and genuinely concerned about repairing my computer in a timely and cost-effective manner. I will not hesitate to call on MCS again in the future.
  • Shaka L. Jun 23, 2015
    Computer Repair
    Verified Review
    Melanie and her team did an awesome job with fixing my laptop.... Father's Day my computer was not working I called her they got rite now to business.... Very professional and give you feedback on what is all needed with fixing your computer.... These guys are AWESOME!!!!
  • Lucas R. Jun 20, 2015
    Computer Repair
    Verified Review
    I was impressed by the immediate response by Ms. Suria. She arranged for a service that was responsive to my immediate needs, thorough, professional in demeanor, and exceeded my expectations. I recommend her company's business.
  • Carol M. May 27, 2015
    Melanie fixed several issues we had with some of our, St Paul Baptist Church, administrative computers. She also installed new software and memory in the computers in our lab. She was timely for each appointment and extremely efficient and organized in handling each job. She demonstrated a zeal for her work and was very customer focused. She followed up to ensure everything was working as it should. She was truely a blessing to our organization.
  • Connie L. May 18, 2015
    Melanie did a great job helping to straighten out all of my computer issues. She is very professional and is very responsive to my computer concerns.
  • Brenda M. May 15, 2015
    Humm, how to describe this incredible, caring, gifted, dedicated, brilliant human. I can tell you she has "saved my bacon." She has gone above and beyond what I have ever experienced in computer customer service and she is shockingly clear when she describes the process. Hire her. Just do it.
  • Ellen V. May 14, 2015
    Provides great customer service , quickly returns phone calls and emails. Goes above and beyond for her clients and works until the problem is fixed. Very knowledgeable about computers.
  • Charles P. May 13, 2015
    COULD NOT CONNECT TO PRINTER FROM LAPTOP, ON LINE MELANIE ,TOOK CARE OF THIS ONLINE, SHE IS TERRIFIC! SHE HAS BEEN ABLE TO SOLVE ANY PROBLEMS I HAVE HAD!
  • Tracy J. May 13, 2015
    Melanie did a great job repairing our personal computer screen. She was fast, efficient and affordable. I highly recommend Memphis Computer Support!
  • Emily C. May 13, 2015
    Melanie at MCS is the only person I would trust with my computer! She is thorough, reliable, affordable, and fast! I have used MCS for both personal and business computer services and couldn't be more pleased. I highly recommend her!
  • Tammy B. May 12, 2015
    Very good computer support, always called back right away. Had my computer up and running in a short period time to make sure I did not have down time. Will continue to use Memphis Computer Support!!

Q&A

What is your typical process for working with a new customer?
Find out issue. Find out if they need remote or onsite support or would like to drop their computer off to us. In touch with client usually same day or within 24 hours for some type of update, even if there is none at all just to let them know we are still working on it.
What education and/or training do you have that relates to your work?
I read online articles (Pulse, PC World, Cnet, MacWorld, etc) and the only news I usually am on top of is technical in nature. I send out monthly newsletters(that sometimes go out every 6 weeks if I am too busy) that you can sign up for on my website. memphiscomputersupport.com
Do you have a standard pricing system for your service? If so, please share the details here.
I charge $80 hour/min one hour for residential. Business pricing begins at $90. There is also a travel fee if driving more than 5 miles.
How did you get started doing this type of work?
In 2010, MCS was founded/created because of a good friend and one client. Now, 5.5 years later, I would like to think that most of our clients would use us again and again.
What types of customers have you worked with?
VIrus/Malware removal, data recovery from hard drives (internal or external), hardware installs (video cards, memory, hard drives), wi-fi set up in new home/business after internet is installed, computer purchases and set up, printer set up, network troubleshooting, wi-fi install wirange extenders, iOS/iCloud training/setup, optimizing computers (Mac/PC)
Describe a recent project you are fond of. How long did it take?
I have recently been able to recover several users data that they thought was lost forever on a bad hard drive.
What advice would you give a customer looking to hire a provider in your area of work?
Your most critical information and data reside on your computer. Make sure you hire someone you can trust.