Memphis Computer Support

4.9
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(81)
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81 reviews
5
90%
4
9%
3
0%
2
1%
1
0%
Customers rated this pro highly for value, punctuality, and work quality.
  • Heather A.

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    She provided so much useful information during our phone call- all the while fixing my computer so I could use it for a retreat next week! No more annoying pop-ups, ads, or freezing up while online. HIGHLY RECOMMENDED.

    Feb 15, 2018Verified
  • Spencer H.

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    There was some confusion along the way, but I can't count that against them with results like these. I was having temperature problems with my laptop when I decided to go to them after attempting, and failing, to fix it myself. Not only does my computer run cooler than it did before I tried fixing it, but it runs cooler that it did when I first bought it. I wholeheartedly recommend them!

    Jan 30, 2018Verified

About this pro

Memphis Computer Support began in late 2010 and we have grown our business exponentially year by year. The people on my staff really care whether your computer issues are resolved or not. We donate laptops annually to a local organization or just people in need of a computer. We just don't just fix computers to get paid, but we are passionate about fixing computers and meeting new people. We love helping out other small businesses and to see them succeed. We love the people we meet. We love the challenges we encounter. We love seeing you smile when our work is done.

Years in business

20

Times hired on Thumbtack

109

Number of employees

4

Background check

Completed
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Photos and Videos

17 photos and 1 video

    Q & A

    • What should the customer know about your pricing (e.g., discounts, fees)?
      I charge $80 hour/min one hour for residential. Business pricing begins at $90. There is also a travel fee if driving more than 5 miles.
    • What is your typical process for working with a new customer?
      Find out issue. Find out if they need remote or onsite support or would like to drop their computer off to us. In touch with client usually same day or within 24 hours for some type of update, even if there is none at all just to let them know we are still working on it.
    • What education and/or training do you have that relates to your work?
      I read online articles (Pulse, PC World, Cnet, MacWorld, etc) and the only news I usually am on top of is technical in nature. I send out monthly newsletters(that sometimes go out every 6 weeks if I am too busy) that you can sign up for on my website. memphiscomputersupport.com

    Business hours

    Central Time Zone
    SundayClosed
    Monday8:00 a.m. to 6:00 p.m.
    Tuesday8:00 a.m. to 6:00 p.m.
    Wednesday8:00 a.m. to 6:00 p.m.
    Thursday8:00 a.m. to 6:00 p.m.
    Friday8:00 a.m. to 6:00 p.m.
    SaturdayClosed
    Coverage Area for Memphis Computer Support is about 30+ miles of Memphis, TN.