FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent pricing. Piano sale prices and tuning and pitch-raise prices are available on our website. For technician visits, our $125 minimum service fee covers travel and an assessment of your piano. If we perform a service during that visit, the $125 counts toward that service rather than being an additional charge. We’ll explain any recommended work and estimated cost before proceeding. Minor issues, like a sticky key or squeaky pedal, can often be addressed during a tuning, depending on the time and materials needed. Moving quotes can vary and account for the piano’s size and age, distance, access, stairs, and crew needed to protect your piano and property. For ongoing piano maintenance, ask us about Spruce Piano Care.
- What is your typical process for working with a new customer?
Tell us about your piano, what you need help with, and any timing you’re working around. You don’t need to know the model or the technical name for a problem. A few photos and a description are a great start. From there, we’ll ask a few questions, provide a quote or arrange an assessment, and get you scheduled. For moves, we plan for access at both locations and document the piano’s condition before and after. For service, our technician assesses the piano, discusses any additional work before proceeding, and emails a report afterward outlining the work performed. We're transparent and honest and encourage you to ask questions throughout.
- What education and/or training do you have that relates to your work?
Pianos are what we do every day. Our team brings more than 120 years of combined piano industry experience. Lead technician Joel has over 40 years of tuning, service, and repair experience. Owner Travis Mitchell is a retired Yamaha executive with decades of experience in a variety of brands, products, and technology. Our dedicated moving team has specialized piano-moving training and experience across thousands of moves. Our movers, technicians, and finish-repair specialists work together, using purpose-built equipment to care for your piano. We’re fully licensed and insured.