FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Simplistic Mounts pricing is budget friendly. Discounts are given to those that have more than one tv scheduled to be mounted.
- What is your typical process for working with a new customer?
Working with Simplistic mounts typically involves several key steps to ensure a smooth and professional installation. Here’s a typical process you might expect: 1. **Initial Consultation**: The process often begins with a consultation, either over the phone or in person. You discuss your needs, including the size and type of TV, the desired location for mounting, and any specific preferences or concerns. 2. **Site Assessment**: Many companies offer an on-site assessment to evaluate the installation location. This helps them determine the best mounting options based on wall type, room layout, and viewing angles. 3. **Quote and Scheduling**: After the assessment, you receive a detailed quote outlining the costs involved, which may include labor, equipment, and any additional materials required. If you agree to the terms, you can schedule a date for the installation. 4. **Preparation**: Prior to the installation day, the business may send you information about what to expect. This could include tips for preparing the space, such as clearing the area or moving furniture. 5. **Installation Day**: On the scheduled day, the technicians arrive with the necessary tools and equipment. They’ll start by ensuring the area is safe, then proceed to mount the TV, which includes locating studs, running cables, and securing brackets. 6. **Testing and Setup**: Once the TV is mounted, the technicians will connect it to any devices (like cable boxes, gaming consoles, or sound systems) and ensure everything is functioning correctly. They may also assist with setting up streaming services or adjusting settings for optimal viewing. 7. **Final Walkthrough**: After the installation, the technicians typically conduct a walkthrough with you, demonstrating how to use the new setup and answering any questions you may have. 8. **Cleanup**: A professional service will also clean up the work area, removing any debris or packaging materials. 9. **Follow-Up**: Some companies may offer a follow-up call or email to ensure you’re satisfied with the installation and to address any concerns that may arise. Throughout the process, effective communication and professionalism are key to ensuring a positive experience.
- What education and/or training do you have that relates to your work?
I learned from watching other professionals in person on the job. You tube also helped with the visuals as well.