FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
One of our strengths is that all of our pricing is standardized. Hip Maids charges a fixed rate and not by the hour. Visit our website to look at the different prices that vary by number of bedrooms and any extras.
- What is your typical process for working with a new customer?
After any online booking, we generally contact them via phone to ensure that they fully understand the extent of the service. This allows for our cleaners to get a better picture of the existing conditions beforehand and therefore maximizing their time. Remember, payment is not fully processed until after the cleaning is completed. Therefore, allowing the customer to fully inspect the cleaning before the transaction gets the green light to finalize.