FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
If required, we offer free load calculations to confirm the size of your cooling unit for your home or business plus a 5% discount for new customers. We also offer a free security and vulnerability assessment for your home or business with additional 5% discount for new customers.
- What is your typical process for working with a new customer?
We will contact you as soon as possible to get more information regarding your issue. We will then arrange for a meeting to go over, analyze and evaluate the work needed. We will then provide you with a clear and itemized scope of work. Upon agreement, we will perform the work, make sure that you are satisficed and that we have addressed all your concerns.
- What education and/or training do you have that relates to your work?
20 plus years experience in Information Technology field. Bachelor of science in Telecommunications and Business Management Microsoft Computer Software Engineer certification. Multiple technology certifications. Cyber security training. Ethical hacking certification. Software development Project Management Professional Certification Heating and Air Conditioning experts EPA universal certification