FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We having a simple pricing matrix that takes in account all of the factors such as, size of home, number of bedrooms/bathrooms, etc. Our pricing is not the cheapest, nor is it the most expensive. Our aim is to give the absolute best service for the lowest cost.
- What is your typical process for working with a new customer?
When we send a bid out, we are using a pricing matrix that is based on the size of the home. When we schedule the first cleaning, our cleaners will do a pre-walk through with you to go over everything that will be cleaned. At that time, if the price we bid needs to be adjusted up or down, the cleaner will advise you. 90% of the time, the price we bid on Thumbtack, is the price that we are able to honor. When the cleaning is done, the cleaners will do a post-walk through with you to ensure that your expectations are fully met.
- What education and/or training do you have that relates to your work?
We are a professionally owned and managed company. The founders of the company are all college educated and highly experienced in the home service industry.