- What is your typical process for working with a new customer?
We value our customers and always make room to improve our customer service! We like to greet our new customers in a very professional and delighted manner. First step in meeting our new customers via thumbtack is introducing ourselves and making booking easy and smooth for our customers. We deliver estimates in different methods such as emails, text, phone call or on paper. Any questions or concern our new customers have we are happy to help!
- What education and/or training do you have that relates to your work?
Our employees and staff have bi-weekly training on - Equipment operations - Air duct cleaning procedures
- How did you get started doing this type of work?
After many years working under other companies, The owner of Vently Home Services decided to take his own lead in the air duct cleaning business. Striving in giving customers better customer service and experience.