What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is simple and upfront. We don't get paid unless the customer gets paid, AND, our services pay for themselves in increased rents, lower turnover, less vacancy, lower maintenance costs, etc.
What is your typical process for working with a new customer?
We work to meet your individual needs! We offer an information packet which can be sent via email or presented to you in your home! While we're happy to shake hands, for some clients our electronic signature process is as simple as a few clicks! Regardless of your preferred method, we can begin marketing your beautiful home, obtaining estimates to optimize rental rates or upholding your current lease agreements immediately!
What education and/or training do you have that relates to your work?
Not only do we meet all of the training and continuing education requirements put forth by TREC, but we are members of the National Association of Residential Property Managers. NARPM promotes strict guidelines on ethics and we take full advantage of the additional education classes they provide specifically geared towards the challenges of property management.
How did you get started doing this type of work?
CW Sparks began managing rentals back in 1977, and the company was born out of the demand for his services.
What types of customers have you worked with?
We've worked with everything from multi-million dollar hedge funds to local investment companies to single property owners.
Describe a recent project you are fond of. How long did it take?
We are currently supervising a large remodel on a fire damaged home. We helped the owner work with the insurance company to determine scope and price, worked with the city to meet historical district requirements, and worked with contractors to put the house back together. Work is almost complete, and will be leasing the home for DOUBLE what the owner was previously getting.
What advice would you give a customer looking to hire a provider in your area of work?
Hire experience, and don't pay too much.
What questions should customers think through before talking to professionals about their project?
What do you hope to gain from your investment? Is this a source of income you require to make ends meet, fueling your retirement or biding time until selling is the best option?
**Make sure you are choosing a company that understands your long term goals and can work towards maximizing your investment opportunities.
How much time and effort do you actually want to put into the day to day management of your property?
**Not only is this what we do, it's what we love! We're available 24/7 for your tenants late night emergencies and for your peace of mind!
What are your liability needs? Are you up to date on codes and ordinances that govern this industry?
**Property management experts spend countless hours on education, keeping up to date with local and state wide regulations so you don't have to. With access to state promulgated contracts, written by attorneys and designed to protect you, property management services are much more advantageous than just a buffer between you and your tenant.