EcoView Windows and Doors
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Fort Worth windows
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French or double,
Very disappointed as I do a lot of research prior to purchasing large items. 1- I requested double hung windows multiple times and was priced for single hung. I was very clear on the reason for this request. This was fixed and I received double hung. Privacy (high traffic area near windows) and keeping the open window away from the ground should reduce dirt from blowing into the house, especially on the windows that are close to the ground. The sales man wrote the order up wrong. 2-I was very clear that I wanted all my windows to be symmetrical -even. This was gone over more than once. There is one # on the order form that indicates a 30 sash. I was unaware that I needed to measure the windows or what the number even meant. The windows are wrong. Salesman doesnt recall this conversation...3-Apparently, Ecoview will not sell the NT Window sliding glass doors. I absolutely do not understand this at all. The sliding glass doors (one is a double and the other a triple) are Legacy and have to be replaced because the ones temporarily installed are terrible quality. One of the doors doesnt even lock, there is a bar I placed in the door. 4-I specifically requested on the triple slider that the far left door open. Salesman said no problem. The order form says from the exterior looking in door will open from left. No one ever called and said....the left door can not open unless you upgrade to the The Provia Endure doors and that will be $5,690 for the two doors. So now I have replacement sliding glass doors on reorder because the ones installed didnt fit properly and the quality was terrible. Even if the windows fit they definitely are not close to the quality of NT. I dont understand why you wouldnt sell an NT Window with the coordinating sliding glass doors. 5-I just realized that they sent the wrong screens for the 4 other double hung windows. A half screen does not work on a double hung because the there is a gap where the bugs can get in if you lower the top window. Bruce one of the owners said ,Would you like a quote on full screens? -double hung windows should automatically come with full screens. I dont think its my fault that they did not educate their salesman about how to write up an or order or how to process a double hung window order. My order was for 7 double hung, 4 static/stationary windows and two sliders. The cost was just under $9000. When the order was typed up and the salesman came to pick up the $4500 cash deposit, he did not go over the order with me at all. I understand I signed the contract but obviously the salesman didnt listen to me because he was poorly trained and educated.Now I have windows that are not correct and all I see is what I wasted money on because 3 windows are 100% incorrect 4 remaining double hung windows cant be opened without letting the mosquitoes in the house 2 sliders have subpar quality compared to the NT Windows. I have to take off work and will be losing pay to have the sliders fixed/replaced. If you need NT windows call NT direct and ask them who to call. I should have followed their suggestion. Obviously, there was a whole lot of problems with this order and I feel like the order form should have been gone over with me item by item. There are some deceiving things on the order form like the image of the windows with even sashes but only one number to the right of the image. Use someone else since NT has a great product.The install guys were awesome!! The installers were efficient, polite and punctual.Aug 20, 2019Review from GoogleEcoView Windows and Doors's reply
Thanks Stacy for referring your neighbor! He loves his new windows. Thank you for taking the time to share your feedback. We are very disheartened and surprised to hear that you are dissatisfied after our continued efforts to provide options (and cover the cost of some in the spirit of goodwill) beyond the agreed upon contract in hopes gaining your satisfaction. We have a 2-point check system for order accuracy and ensure customer expectations are aligned - The window type and sash height are listed on the quote sheet provided to you prior to purchase and again on the signed contract. Regarding NT sliding patio doors, we wish we could sell this line, but we do not since it does not meet the needs for our area (the doors are not manufactured by NT but instead a different manufacturer in Quebec, Canada). We do offer two other patio door lines, and you chose the economy model which I am very sorry to hear that you are not satisfied therefore we are replacing it for you. Customer satisfaction is our top priority, so we have listened carefully to every concern and provided a resolution for each. It’s our sincerest hope for your satisfaction and appreciate your feedback.
Bruce, was great. He talked me through various options, and made me feel comfortable that I was making the right decision. The installation went well, the installers moved fast and started off very friendly, towards the end when it was time to check off on the project the installers got snappy maybe they were just ready to go. But the windows look great. Very smooth process overall.Apr 28, 2020Verified
Had a great experience with EcoView (9 windows installed) and will definitely recommend to friends and family.Apr 2, 2019Verified
From initial consult to final install, no question was left unanswered & the quality of the product is beyond my expectations....which tend to be on the perfectionist side. I would definitely use them again.Dec 7, 2019Review from GoogleEcoView Windows and Doors's reply
Wow! Thanks for the awesome feedback. We are so happy to hear that we exceeded your expectations. Keeping you informed throughout the process is our goal.
EcoView Windows & Doors has been a very professional company to work with. The staff was knowledgeable and was not overbearing with trying to force their product on me as a customer! I am very pleased with the product that I received; replacing all eleven windows in my home. I have and will continue to put in a pleasant word of mouth to anyone that ask about my home windows. Thank you EcoView!Oct 17, 2019Review from GoogleEcoView Windows and Doors's reply
We love hearing your feedback! This is the exact customer experience that strive to achieve. Thank you so much for the kind words, and we are so happy to hear that you are enjoying your new windows.
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- What should the customer know about your pricing (e.g., discounts, fees)?First and most importantly, we offer a price guarantee that will match or beat any price given to our customers on comparable products. Our goal is to provide excellence in the products and service we offer to each and every customer.
- What is your typical process for working with a new customer?Since we represent several window manufacturers, we can meet a customer's needs, expectations and budget. This is unique for a window company because most window and door companies represent one manufacturer. Our window consultants will come to your home and take measurements, inspect each window for any issues, and discuss your needs and/or problems that you may be experiencing in specific rooms of the home. A particular room may be hot due to the direction it is facing, or maybe facing a busy and noisy street, or perhaps has a neighbor with a barking dog that is left outside for prolong periods of time. If any of these situations are concerns of yours too, our window consultant can offer solutions to help with these issues. An estimate is then given to the homeowner for custom windows that fit their needs and budget. Our company does not believe in hard sales techniques. We do believe that customers need to do their homework and research when selecting a company to do work in their home. We encourage you to read our reviews and ask any questions that you may have. At this point when the customer chooses EcoView, we will provide an experienced and professional team to complete your project.
- What education and/or training do you have that relates to your work?We have certified installers that are professionally trained and educated in the latest techniques for flawless installations. Our installation experts are also lead certified and take every precaution when working in a home with lead paint issues. Many of our reviews attest to the experience and perfection given to detail when they install new windows and doors in a customer's home.