CW Service Pros Plumbing, Heating & Air

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience caused by having to reschedule your A/C tune-up more than once. We understand how disappointing that experience was. The timing of your appointment unfortunately coincided with an extreme heat wave here in Texas, with temperatures exceeding 100 degrees. During those periods, we made the difficult decision to prioritize customers whose air conditioning systems had completely failed or who were experiencing active cooling emergencies. In those conditions, homes can quickly become unsafe, especially for young children, elderly family members, and those with medical conditions. While preventative maintenance is extremely important, we felt it was our responsibility to first respond to families who had no cooling at all. We understand that this does not lessen the inconvenience you experienced, and for that we are truly sorry. Our decision was never about choosing higher-paying work over honoring our commitments—it was about responding to situations where families were without air conditioning during dangerously high temperatures. We appreciate your patience, regret that we let you down, and will use your feedback to continue improving how we communicate and schedule during periods of extreme demand.