The CoBuilders

Thanks for the kind feedback, Rosy. Much appreciated.

Dear Hanna Naegeli, Thank you for sharing your experience, and we genuinely appreciate your perspective on the recent cleaning job. We take all feedback seriously and have conducted a thorough review of the situation. In response to the customer's complaint about not receiving any services, we took immediate action by issuing a full refund to address their concerns. Additionally, we usually provide cleaners with a partial commission in cases where a customer cancels or is dissatisfied with the services they receive. We understand the challenges posed by the conditions of the home, and we apologize for any inconvenience caused. Our customer support team attempted to connect with you multiple times to better understand your perspective and address any concerns during the rescheduled clean. Unfortunately, communication was not established. It's important to us that our cleaners feel supported, and we trust in the value of the work you do. In the interest of fairness, we want to inform you that The CoBuilders is still willing to provide compensation if you can submit proof of the work done. We are committed to enhancing transparency on our platform to prevent similar incidents in the future. Your feedback is invaluable in guiding these improvements. We regret any frustration you may have experienced and appreciate your understanding as we strive to create a better experience for both our cleaners and customers. Thank you for bringing this matter to our attention. Sincerely, The CoBuilders Team

Thanks, Latonya for the kind feedback about your experience with our house cleaning service. And thanks for being an awesome professional house cleaner. Much appreciated.

Thanks for the kind feedback, Kartik. Very much appreciated!