FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is fair, transparent, and based on the scope of work—no hidden fees or surprise charges. We offer free estimates, and in many cases, we can provide ballpark pricing over the phone or through photos. Our goal is to deliver high-quality service at a great value, and we also offer bundled discounts and membership plans for ongoing maintenance.
- What is your typical process for working with a new customer?
We start with a quick conversation to understand your needs—either over the phone, by text, or through Thumbtack. Then we schedule an on-site visit, explain your options, and provide clear pricing. Once approved, we set a time that works best for you and complete the job efficiently and professionally. We also follow up to ensure you're fully satisfied.
- What education and/or training do you have that relates to your work?
Our team is trained and certified in industry-standard practices, with hands-on experience from day one. We stay up to date with the latest tools, safety protocols, and techniques through ongoing training and manufacturer-backed programs. Quality, safety, and customer satisfaction are always our top priorities.