FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in clear, upfront pricing — no surprises. Our pricing is based on square footage, site conditions, and service type, and we always explain options before work begins. What customers appreciate most: Package discounts for installs + cleaning or ongoing maintenance Volume discounts for larger yards, HOAs, apartments, and commercial properties Maintenance plans that lower long-term costs and extend turf life No hidden fees — if something unexpected comes up, we discuss it before proceeding Most clients start with a deep clean or install, then move into a maintenance or care plan to protect their investment.
- What is your typical process for working with a new customer?
We keep it simple and efficient: Initial contact – Text, call, or submit a request online Quick assessment – Photos, measurements, or an on-site visit if needed Clear recommendations – We explain what’s needed vs. what’s optional Written estimate – Easy-to-understand pricing and scope Scheduling – Fast turnaround and clear arrival windows Professional install or service – Clean, respectful, detail-oriented work Post-job walkthrough – We explain care, maintenance, and next steps Our goal is that you feel informed, not sold.
- What education and/or training do you have that relates to your work?
We’re seasoned synthetic turf professionals, not general landscapers trying turf on the side. Our experience includes: Proper base prep, grading, and drainage Manufacturer-recommended installation and repair techniques Correct cleaning methods (not pressure washing that damages turf) Ongoing education on materials, infill systems, and surface performance We approach turf like a system — not just something that looks good on day one.