FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer upfront, transparent pricing with no hidden fees. Free estimates are available. Senior and veteran discounts may apply. Emergency and same-day service are available at standard rates — no surprise charges. Free on-site estimates available. We offer different equipment options to fit your budget.
- What is your typical process for working with a new customer?
1、Initial Contact – We start with a quick phone call or message to understand your needs. 2、Free Estimate – We schedule a time to visit your property and provide a free, no-obligation estimate. 3、Scheduling – Once approved, we set a convenient time for installation or service. 4、Service Day – Our licensed technicians arrive on time and complete the job professionally and efficiently. 5、Follow-Up – After the work is done, we follow up to make sure you're 100% satisfied. We keep you informed at every step and make sure there are no surprises — just honest, reliable HVAC service.
- What education and/or training do you have that relates to your work?
Our team is fully licensed and certified in HVAC installation, repair, and maintenance. We’ve completed EPA certification, factory training from major brands like Carrier and Goodman, and ongoing safety and technical training. With years of hands-on experience and formal education, we’re equipped to handle both residential and commercial systems with confidence and care.