FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Here are my flat rates at the moment: Rates are subject to change to fit the job. Rates are negotiable and I am very good at what i do. I do not believe on charging you an arm and a leg so to speak for something that would take 5 mins. Virus/Spyware/Ad-ware Removal $50.00 for each computer and/or laptop ( usually takes no more than 72 hrs at the most in most situations ) Security Camera Installation for your home $150.00 (plus cost of equipment) Security Camera Installation for your Business $500.00 (plus cost of equipment) Camera Monitoring available as well: Call for pricing Technical Support Services (If camera fails for any technical reason) $50.00 a year Business and home networking solutions: Need a network at home or for your business, but don't want to pay a ton of money to have this network implemented ? Need printers synchronized with an existing network ? Then call us for an estimate free of charge. Home $50.00 Business $75.00 (You buy the equipment, I install and configure) These prices are not final and can be negotiated. Home Entertainment and Home Gaming system Set-ups: Just bought a home entertainment system or a new gaming system and need it setup? And do not have the time due to work or life's crazy schedule? We can do that for you according to your custom needs. Starting Price $45.00 Tech Support for existing network set-ups: Have an existing network but but just need it maintained? I can handle that for you with weekly or monthly visits for troubleshooting and maintenance. Starting at $ 100.00 per month or $25.00 per week. $75.00 for emergency calls on demand that require me to travel to you. Most tech emergencies can be solved quickly and i will not charge you $100.00 for something that just took 5 minutes. Existing Equipment Upgrades: Home routers and pc's: $50.00 Labor fee and you pay for the parts. Business routers and pc's or networks: $75.00 Labor fee and you pay for the parts. Most situations can be resolved quickly and I will not charge you an arm and a leg. Free Quotes Available by Phone, Email, or use the form found in our contact section. On and Off Site Repairs available with free pick up and delivery if you are within 5 miles of the office In Houston and the surrounding areas (There is a .56 per mile fee added to Invoice if over 10 miles outside of the 77025 zip code). I use Google Maps for these calculations and provide a print out if this charge is necessary.
- What is your typical process for working with a new customer?
1st, we talk on the phone about their potential problem, a little bit of background about how the problem manifested itself, and then about possible solutions and answers, and then finally about whether or not they actually need my services. I prefer to give my customers the choice as to whether or not they actually need me after we have discussed the problem over the phone and we have decided mutually after all possible answers are on the table . ( so to speak )
- What education and/or training do you have that relates to your work?
I have been working with computers since Windows 3.0 ( approximately 18 years) I do diagnostic repairs and specialize in virus and ad-ware removal. I also do operating system re-installs if needed. I can also install home and business security cameras with remote computer access world wide (smart phone and I Pad access also) if that is what you need. All of this I have learned on my own through trial and error. I also attend the Microsoft Online Academy with a focus in Cloud Computing and Cyber Security. I also will be attending next fall, ITT Technical Institute to get an Associates Degree in Computer Sciences and Networking Solutions which will then allow me to get a Bachelors Degree in Network Administration and Cyber Security.