FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I do have a standard pricing system. Unfortunately with the services we provide there's just not enough to space. There is typically a trip charge that is added to my quote and I always leave a message to the client letting them know this before hand. The trip charge can range from $0.00 up to $85.00. It all really depends on how far I meed to drive. One lovely advantage with technology and when it comes to computer services there are times that we can have a remote session and resolve the problem.
- What is your typical process for working with a new customer?
I like to ask questions that way I have a clear understanding of what I'm walking into. It has happened many times before that I have showed up at a job site and my plan of action goes the opposite of what was planned.
- What education and/or training do you have that relates to your work?
I have over ten years of experience and exposure to many breeds of technology. I've taken classes in hopes of certificates but I found that on the job training was just as if not more affective. I've assisted in build-outs, roll-outs, upgrades and disaster recovery. We've worked from replacing blown capacitors on system boards to save our client money to replacing power supplies on real estate signage.