Jeff replaced three mini-pennant lights above my kitchen island. The first time he came, I discovered, to my horror, that Lamps Plus sent me one correct and two wrong fixtures. Jeff installed the correct one and said he'd return when the two replacements arrived. I had to wait 3 weeks for the new lights (glass shades). In the meantime, Jeff became gravely ill and could not work. Finally, about 9 days later, Jeff returned. He did a great job and I am very pleased. I was so pleased, in fact, that I tipped him $20. I highly recommend him.