FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in clear, upfront pricing with no surprises. Our rates are based per job; not per hour, so you always know what to expect. Pricing depends on the size of your home and the type of cleaning you need, whether it's a standard clean, a deep clean, or a move-in/move-out service. We also offer optional add-ons like interior fridge or oven cleaning, inside cabinets, laundry folding, pet hair removal, and more. All cleaning supplies and equipment are included in the rate, and we never charge extra for travel within our service area. While we always aim to provide accurate, upfront pricing with no surprises, there are rare cases where a home is significantly larger or requires more attention than originally described. If that happens, we may need to adjust the price to reflect the extra time and effort needed to do the job right. But don’t worry, we’ll always communicate any changes with you before moving forward, so there are no unexpected charges. Transparency, communication, and trust matter to us, and we’re here to make sure you feel confident every step of the way. We also love rewarding loyal clients. We offer recurring service discounts: up to 20% off weekly, 15% off biweekly, and 10% off monthly cleanings. New customers can enjoy 10% off their first time clean as a welcome gift. There are no hidden fees, no surprise charges, and no contracts, just reliable, professional cleaning tailored to your needs. Have questions or need a custom quote? We're happy to help, just send us a message!
- What is your typical process for working with a new customer?
We believe in keeping things simple, clear, and stress-free from the very beginning. When a new client reaches out, our first step is to gather a quick understanding of your home and your specific cleaning needs. We’ll ask a few basic questions, such as the size of your space, how often you need service, and if there are any areas you’d like us to focus on or avoid. We also welcome special instructions or preferences, because we know every home (and every client) is unique. Once we understand what you're looking for, we’ll recommend the cleaning package that best fits your needs, whether it’s a standard clean, deep clean, or move-in/out service. From there, we’ll work with you to lock in a convenient date and time that fits your schedule. After the cleaning, we always follow up to make sure you’re happy with the results. Your satisfaction means everything to us, and we’re committed to providing the kind of service you’ll feel confident booking again.
- What education and/or training do you have that relates to your work?
Our team members are thoroughly trained in professional residential cleaning techniques, including surface sanitizing, detailed room-by-room cleaning, and safe handling of common cleaning products. Each team member goes through a structured onboarding process that includes hands-on training, quality standards, and customer service expectations. While our cleaners may come from different backgrounds, what they all share is a strong attention to detail, a commitment to doing the job right, and a deep respect for our clients' homes