FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When booking with Homeer you get the benefit of peace-and-mind when scheduling your home cleaning service. Because at Homeer all of our prices are flat-rate, come with frequency discounts, only change when you request changes to the booking and will always come with our satisfaction guarantee. Booking you can immediately know the absolute final price with not even a cent of change on your end. No more hoping that your home cleaning provider doesn't change the price when they actually show up... We offer recurring discounts for all services, but also have discounts for the members of the community that are working on a tighter budget. Along with regularly running community discounts we also bring the benefits that we will never charge you any absurd fees. You don't have to worry about a cancellation fee, rescheduling fee, anything. There are no hidden fees and when we say the final price, it really is the final price. When you are so in love with our services that you tell your friends and family about our services we can give you a referral code so that you can earn credit that can be used on your upcoming cleanings!
- What is your typical process for working with a new customer?
When you book a home cleaning service online Homeer, we will immediately get to action on having our team prepared for your booking. At this time we will go through and confirm the information that you submit on the form and if we have any questions we will reach out! You don't have to do anything else. You don't have to clean up before your team comes, you don't have to buy any more cleaning supplies and most importantly you don't have to clean up the messes between bookings. That is precisely what we are coming to do at your home cleaning booking. When calling us to book we will make the process just as quick as it would be online. We want to ensure that you do not waste your time being on the phone when you could be spending time with your loved ones or working. Regardless of the booking platform, we will: • Send text messages with appointment reminders • Provide a stunning and satisfaction guaranteed clean • Be here for you when an emergency comes up and you need a clean ASAP When the time of your booking comes your cleaning team will ask for a walkthrough of the home to become familiar with your cleaning needs and ask questions that they may have while you are still in speaking distance. With the walkthrough completed your cleaning team will start in the back of the house and work their way to the front as they put the finishing touches on each area of your home. Once your booking has been completed and given you some time to make sure everything is perfect we will reach out to make sure that everything truly was perfect. We have our satisfaction guarantee so that you can get a perfect booking, not just one that you are kind of happy with. At Homeer we truly want you to get a perfect booking.
- What education and/or training do you have that relates to your work?
At Homeer every cleaner has gone through a rigorous training and vetting process to ensure that we continue to offer incredibly quality cleaning every time. Under no circumstance is a cleaner sent to your home without the proper training to make sure that the cleaning can be done perfectly. Given during training is our Training Handbook that walks each team member through every single aspect of the checklists that we offer. Never will your team member not have the answers to what you've requested and we will always make sure that you get the best possible booking you can. Not just for the price, but anywhere in Lubbock.