The BlackRose Consulting Group takes a fresh approach to call center consulting. Our clients tell us we get the job done differently than other firms because we listen to them, provide unbiased feedback and analysis, and deliver high value results. We're passionate about solving call center challenges whether it's helping steer a new initiative, being a catalyst for change, introducing a new technology, planning for or leading implementation, transferring knowledge, sales training, or just providing in-depth perspective on overall operations.
THE BIG 3
Whatever project we're working on whether for a Fortune 500 or a small to medium business clients rely on our thoughtful perspective and empowering approach to drive results. By leveraging our years of experience and proven methodologies, we bring value to any project with our depth and breadth of knowledge.
Our 20+ years of experience and multiple services have made the BlackRose Group unique... we help clients define and execute customer interaction strategy. We partner with our clients to share our expertise, to guide them to develop the best solutions and processes possible, and to educate them about potential pitfalls. We bring to the table call center best practices that only come from being in the trenches. We teach selling from an entirely different level.
We deliver actions and outcomes, not just lip service. We focus our efforts on our clients' needs (and not our own), our action plans are collaborative and enable our clients to embrace the projects.
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