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The owner was willing to make things right for me which I appreciate even though it took the Technician 2 trips....a total of about 8 hours (approximately 4 hours per day) I liked the Eco-friendly solutions. My eyes stung a little, but not a chemically smell. Barely any fumes, but I still sat out on the porch as the Technician worked. RUSHED ON THE FIRST VISIT The technician was polite, but I felt that he rushed the job the first time around. Also, he made several comments that bothered me. INAPPROPRIATE COMMENTS He said when he first got there on the first visit that he wished he could be doing a different job (paraphrased) which made me rhink that he did not like his job. That came across in the work that he did thd first time. He also asked me to be "reasonable" with him on the stains, even though I was being very nice to him and not being demanding at all with him. It seemed like in the past he had had some very rude customers in the past. On his first visit, he was making way too many excuses as to why he thought that most of the stains would not come out of my sectional. I told him to just try his best to get the stains out and the second time around he did get most of them out (except the ink stains). Personally, I felt that he was just being lazy or was suffering from some type of physical ailment on his first visit, because it's a physically draining job and he was sweating profusely even though I had the ceiling fans and AC on. Therefore, I allowed him to go out to his truck to rest when needed, because he seemed so mentally and physically exhausted. I felt bad for him. The last comment was that he felt like my sectional was "old" even though it was bought around 2004 (13 years ago), but now looks almost brand new after he cleaned it. Just inappropriate comments made to me as a customer. But, other than that he was nice. He did my sectional and carpet on his first and second visit. SECTIONAL The first time he came out, he didn't clean the bottoms of the cushions or underneath the cushions. The second time, he did. In addition, the ink stains did not come out of my sectional and he left large water/stain remover solution marks the first time, so the second time he removed the majority of them. Lastly, the first time he failed to clean the top and sides of my ottomon. The second time he did. Sometimes, people take advantage of kind people. Maybe he thought that I would not notice the job he did since I was out on the porch. CARPETING He also failed to suck up all of the water from the carpeting. It took a week instead of a day for my carpet to dry. This was very inconveniemt for me. He failed to clean two small areas (one in the corner of my Master bedroom and one was in the corner of my dining room), so he had to come back to redo the job. When he did come back they did not charge me which was good and he did humbly take full responsibility for not doing a good job the first time which really impressed me. The second time around, the carpet only took 1 - 2 days to dry. On his second visit, he got out most of the stains, except lipstick and mascara, but one reason was because I was helping him get out the makeup off the carpet. I got on my hands and knees and was scrubbing the stains off myself with "Carbona" Ink and Makeup Stain Remover. PROMISES NOT KEPT The first and second time around, the thing that bothered me was that he promised to do 3 things for me, but failed to do so: (1.) On the second visit, he promised to put on Scotchgard for free. My friend and I never smelt the fumes and it didn't bead up, so we knew he didn't put it on even though he told us that he had after we asked him if he did. (2.) On the second visit, he said he was going to put an iron on the makeup stains since they didn't come out on both visits, but he failed to do so. Those stains are still there. :( (3.) On the first visit, we found a broken mouse tail and he suggested to pick it up (I guess for health reasons) for me, but I ended up having to do it instead after he left. We, women, don't like to handle dead animals. I take people at their word. RUSHED OFF BOTH TIMES BEFORE MAKING SURE I WAS HAPPY WITH THE JOB Also, I wish that he hadn't rushed off and had asked me before putting up his hoses and equipment to look at the job he did on both occasions. Both times, he was in a super rush to leave without saying good bye or making sure he didn't miss a spot, etc. Other than those things, I am happy with the job that he did. On the first visit he would have gotten a "2" rating. But, after the second visit, I am giving him a "4" rating, because my carpet looks clean even though not all stains came out, but the deep, bad ones are faded now. I would recommend "Master's Touch Steam Cleaning" to others & I would maybe hire them again if next time, I would get a more customer service oriented, personable, and honest Technician who kept his promises although he seemed like a nice man and I feel bad for him.
Amazing job! Very thorough. Took his time and gave us a very detailed and precise report within hours!! I couldn’t recommend anyone better. He even found issues that our inspector didn’t find when we bought our home!! Wish we would have found him when we purchased this home. We couldn’t be more pleased with his service. Certainly the best of the best!
Great Experience! He was there early, very informative and answered any questions I had! Would definitely recommend.
Robert came out and Cleaned ducts from the plenum in attic to each of the 17 registers and the 2 returns. He used profession level equipment which I had seem on youtube as well, and the truck mounted heavy system. while the supply plenum was open to access the initial runs he saw black mold and mildew and he showed me before doing anything. I decided to get that cleaned and sanitized including all ducts and returns. I saw it before and after and before he resealed by taping and using hvac duct sealant on all plenums (2 main and 4 branch plenums). He was more expensive than I had wanted but he did a professional job and seemed to know what he was doing. He also fixed a carpet seam under a door and also successfully cleaned the headrest of two black leather theater chairs. He also came back on special trip to apply protection seal to my carpets. I would use Robert again and recommend his company.
John did a great job. He was quick to respond and get us scheduled. He was on time! The report John put together on the mold tests he did for us contained a lot of great information that made everyone comfortable about the property. He gave us his suggestions on the repairs and replacements to be done which we did. Well worth the money spent on the mold test. Thank you John.
Did an outstanding job cleaning the carpet and deodorizing. No more nasty pet smells and stains! I would highly recommend him to anyone who likes the job to be done right and at a very convenient price! A++
Very professional, they came to clean my duct system. The guys were very polite and explained me the procces in details. Ill defenetaly call them again!
This is an elite team of professionals who work for a very reasonable price. Free inspection done within 24 hours and full mold cleaning of HVAC system 24 the next day. I would recommend them to anyone with a mold problem in their home AC system.
We had fairly extensive remodeling done in our home adding additional outside door, knocking out walls, adding built in bookshelves, crown molding, removing popcorn ceiling, and full interior repaint. Outstanding professionalism, best price in town and finished on time as promised all for hosting my wife's parents 50th wedding anniversary! His work completely transformed our house! Everyone loved the work and we still receive many complements on our home. I would highly recommend American Roofing & Remodeling! His experience and quality shows. Patient and respectful to our needs, listened to our wishes, plainly explained the process and cost saving options. I'm confident they can handle any job put to them in the same professional matter.
Wow!!! really good carpet cleaning company
Brandon is very professional and knows what he is doing. He executed the job quickly, and had a strategy before he began his work. I will recommend Brandon and dry time to anyone who has a need. Thanks guys!!!!
James was very knowledgeable about mold and informed us of procedures and actions to take while on a budget. He called to check in and see how my family was handling our iasue after a phone consultation and gave an invaluable amount of information on steps to help keep my family safe from exposure.
Mold Inspection & Testing San Antonio TX provides homes and businesses in San Antonio with the best possible unbiased mold testing services. Mold removal companies don’t always provide accurate mold inspections. After all, these companies have an incentive to find mold in your home or business. When mold is found, these companies gain a customer. That’s why Mold Inspection & Testing San Antonio TX was founded to provide independent mold inspections. For a reasonable rate, Mold Inspection & Testing San Antonio TX will conduct mold tests at your home or business in San Antonio or surrounding cities. Whether mold is found in your home or not, Mold Inspection & Testing San Antonio TX does not receive any additional benefit. You can trust the results every time. Contact Mold Inspection & Testing San Antonio TX for mold inspections. Or, call to setup an appointment with an experienced mold inspector.
We are IICRC and Green certified mold remediation and water damage extraction profiles. We specialize in removing mold and water damage from Central Texas homes in a professional, clean, and timely manner. Our customers love our professionalism, knowledge, and customer service.
I am a licensed mold contractor and restoration expert. I do fire, flood, and any disaster cleanup. I am available 24 hours a day. Same-day service is available; we handle all insurance claims for our clients.
Our services include mold remediation, bioremediation using chlorine dioxide spray, water treatment for cooling towers, oil produced water, liquid biocides/corrosion inhibitors with chlorine dioxide/ozone water mixtures, desalination, chloralkali chemical and biocides manufacturer.
We have 15 years experience, and are self-sufficient and self-performing. We have 7 locations on the Gulf Coast in order to provide excellent customer service. Services offered: Water extraction, mold remediation, fire restoration, water restoration, structural drying, decontamination, air duct cleaning, and indoor air quality. We have state-of-the-art equipment, insured, and bonded up to $12,000,000.00. Some of our customers are: Frost Bank, DuPont, ExxonMobil, Chevron, Firestone, UT Austin, Lamar University, LSU, UTSA, and many more customers such as these that rely on our services on a daily basis. Decontamination with ASA-1000; ASA-1000 is our patented formula that was developed by the federal government, and is the only EPA-registered, zero-toxicity disinfectant on the market today. We handle a broad spectrum of business sectors that include: Residential, commercial, industrial, medical, maritime, energy, and government.
Choose Michelle's Southern Cleaning if you need house mold cleanup services. They also offer window washing, carpet cleaning and other residential cleaning services.