FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have the best price in the market. There are no hidden fees; you will know every small detail of the quote, and everything is itemized in the invoice. Our quotes, however, do not include moving services.
- What is your typical process for working with a new customer?
Once we receive the order, our team of friendly and professional dispatchers will answer your requests within a few minutes. Once we receive our customer's confirmation of the quote and the availability, our most skilled and professional technicians will be notified and briefed, and they will arrive at the customer's location in the agreed timeframe. FixTman Appointment Policy 1. Please give us 24 hours notice for rescheduling or cancellations. Late cancellations or rescheduling will incur a $50 fee. 2. Please do not open your item’s boxes and let the technician care for you. Otherwise, we cannot accept any liability for missing or damaged parts. In such cases, you will be required to pay the full invoice until the missing or damaged parts are replaced. You have a 30-day warranty period to inform us of any missing or damaged parts for us to return and complete your project. 3. We do not provide any haul away or moving services. Please make sure your item is already in the room/place where you want it assembled/installed before the appointment. If your item needs moving and therefore leads to the cancellation of the appointment, it will lead to a cancellation charge. Reminder: As part of our 100% satisfaction guarantee policy, you do NOT need to pay the provider directly as your stored payment method will be charged upon completion; we will be paying them for the service after it has been confirmed that the job has been completed to your satisfaction. If for whatever reason the provider asks you to cancel your FixTman request and work directly with them or the installer attempts to address any change in scope themselves without notifying us or charging you extra, please let us know right away as that is a clear violation of our terms of service and that would invalidate the 100% satisfaction guarantee you have with us.
- What education and/or training do you have that relates to your work?
All of our technicians have standard background checks; they are professional, skilled, efficient, and respectful. They wear masks, gloves, and shoe covers, and they have been briefed to keep their physical distance in accordance with Covid-19 protocols.