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Current Top Pro
Hired 21 times
20 years in business
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Currently a Top Pro
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Jan - Jun
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20 photos and 2 videos
Pets in home
They did a fantastic job on my house last week. They had a lot of deep cleaning to do and they were absolutely awesome and we were 100% pleased with the work they did. Their attention to detail was exceptional. We would highly recommend them and will use them in the future.Sep 30, 2019The Clean Factor's reply
Myriam, Thank you so much for the opportunity to clean for you and your family. We are glad you are pleased with our service and thank you for your business.
Highly recommend this Cleaning Service Yesterday I used "The Clean Factor",,,,Bob and Angie, a husband and wife team with 20 years experience. (insured and bonded). I was extremely satisfied with the results. Very efficient, pleasant, trustworthy, reasonable price. Felt very comfortable with them. They really do aim to please. www.cleanfactortx.com 469-235-1397 or Bob@cleanfactortx.comNov 9, 2019VerifiedThe Clean Factor's reply
We aim to please and provide exceptional customer service and it was really a pleasure to meet you and clean for you. We look forward to the next time.
Bob did the best.Our stovetop and restroom are very clean now.He made them shine like a mirror.Always recommended!!Jan 14, 2020VerifiedThe Clean Factor's reply
We are grateful for the opportunity to clean for you and we are happy we exceeded your expectations!
The Clean Factor team were awesome. They did a great job cleaning, and were so accommodating to our schedule needs. I really felt confident in their quality of work and will definitely be using them again and again. They also worked with my schedule and we’re so prompt in responding back to me whenever I had a question. Excellent service and would definitely recommend!Feb 25, 2020VerifiedThe Clean Factor's reply
Thank you so much for the opportunity to earn your continued business. We are glad you are pleased with our quality service. We look forward to cleaning for you and your family again.
We were thrilled with our deep clean! We get so busy living our lives that cleaning takes a back seat. Angie and Bob make it look so easy. Their team took a long time, but the thoroughness of the cleaning was well worth it! We are so glad we found you & look forward to seeing y’all every other week!Sep 24, 2019VerifiedThe Clean Factor's reply
Carolyn, We are glad you are thrilled with the service you received. We plan on thrilling you each time we come by. Thank you for you business. Bob
- What should the customer know about your pricing (e.g., discounts, fees)?We base our pricing on the type of cleaning, the square footage of the house, and the frequency of service. The cost to clean a 1500 square ft. house is less than cleaning a 4000 square ft. house. It takes less time to clean a smaller space. The cost of services is less as the frequency of services increases. For example if your house is 4000 square ft and you want it cleaned 2 times per month your cleaning cost will be less than if you only want it cleaned 1 time per month.
- What is your typical process for working with a new customer?We will do a walk through if you request it. We will typically set up a date and time for service. Prior to the cleaning date we will send you our Customer Data Sheet, Cleaning Checklist (which outlines what will be cleaned in each room). This is your opportunity to communicate your needs by adding, changing, or modifying the outlined cleaning routine. We can provide you with a fair price and a quality cleaning without a walkthrough. We think this practice of a walkthrough is used by companies to inflate the cost of their services. Our goal is to understand what you want cleaned, clean it well, and do it a fair and reasonable price.
- What education and/or training do you have that relates to your work?My wife Angie and I own this business. We are a local and family owned cleaning company. Angie has 20 years of residential cleaning experience. She has worked at a Franchise cleaning company as a Trainer and Quality Assurance manager. She left the franchise to establish her own cleaning company, which she has done successfully. She has built relationships with her customers which are based on trust, work ethic, and attention to detail. She has forged lasting relationships with them some of which are 15 years or longer. My background is Business Management and Customer Service. I have been managing people, processes, and providing excellent customer service for over 20 years. We are committed to providing you a 100% satisfaction guarantee. If you are not pleased with our work then we need to fix it and make it right. You say when it is right. We are here to serve you and you families cleaning needs.