FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We focus on clear, upfront pricing after a quick, complimentary assessment (virtual or in-person). Our typical pricing is based on the size and scope of the job (e.g., standard, deep, or move-out cleaning). Negotiability: We're happy to discuss your specific budget and needs to find a perfect fit. Loyalty Discount: We offer up to 25% off for subsequent cleanings (recurring customers). No hidden fees—guaranteed.
- What is your typical process for working with a new customer?
1. Initial Request & Quote: You tell us about your project (size, service type) and we provide a transparent, upfront estimate. 2. Scheduling & Confirmation: We book the date/time that works best for your schedule—we're highly flexible! You'll receive a confirmation and a friendly reminder before the service. 3. The Deep Clean: Our dedicated, detailed team arrives on time and completes the work efficiently and thoroughly, following our proven checklists. 4. Final Walkthrough & Feedback: We'll do a quick check-in before we leave to ensure your complete satisfaction. Your feedback is always welcome!
- What education and/or training do you have that relates to your work?
Our foundation is built on professional excellence and efficiency. Leadership & Operations: Our Team Lead has a Master's in Business Administration (MBA) and a degree in Computer Science, which helps us implement automated, efficient systems for reliable job tracking and scheduling. Cleaning Expertise: Our team regularly attends workshops and seminars focused on: Advanced Sanitation Techniques Residential Cleaning Best Practices (Standard, Deep, Move-in/out) Environmental Cleanliness and safe product usage. The Benefit to You: This commitment to ongoing learning means you get a professional, detail-oriented, and reliable service every time. ?