FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Unlike most technology companies, we base are rates on the job and use a flat rate system. We find this gives customers a better idea what a particular service may cost after diagnostics. In some cases we give a price range due to the unknown complexity of the tasks. In both cases, the customer has the right to refuse the repair and just pay the diagnostic fee.
- What types of customers have you worked with?
We do desktop and laptop setups, repairs, upgrades, infection removals, fix Windows errors, training, Flat panel TV mounting, home theater setup and game system repairs. Broken laptop screens, replace bad hard drives, replace or add more memory, home network setup, new computer setup, and more
- What advice would you give a customer looking to hire a provider in your area of work?
Make sure they are good listeners and don't throw tech jargon at you. It's ok if you don't know anything about computers, just don't let the techician make you feel inferior. Are they willing to explain the process in easy to understand terms?