It’s free with no obligation to hire
Hired 43 times
13 years in business
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
Photos and Videos
Move out cleaning
Pets in home
Window cleaning (interior)
I wasn’t going to write a review but then my husband reminded me we should warn for the anyone else looking. I want to start off by saying I have used thumbtack for years and never had any issues with services received. I paid for a deep clean and got nothing close to what I expected. She told me our house was really really dirty and asked for another $30. I paid without looking around first so that is my mistake. She literally took everything out from under bed and bench windows and piled onto my couch tables and dusty desk. She didn’t mop or sweep all the floors. She didn’t even clean the seat of the toilets well. I had juice still on my countertops and backsplash. The shower was not cleaned nor all mirrors in my bathroom. She didn’t wipe down any of my tables. The floors were not even all vacuumed. She said she spent her time cleaning out from under beds (shouldn’t take that long) but yet my husbands side still had kids toys underneath. Not that I even cared about that. This was absolutely the worst cleaning job I have ever had. The picture shows 3 women but only 1 person came. I get it’s a lot to clean for one person but I literally posted how big our house was and what I wanted a deep clean. I will never use this service again and wish I could have used my last cleaning service but they were not available for the day I needed which is why I found someone else. I let her know my disappointment and she told me they should have charged $300 and had someone else come. That was ludicrous I have never had to pay $300 for house cleaning. My house has been just as dirty if not dirtier and I never paid more than $180 and the cleaning was good. I will now have to pay to have house cleaned again. What a waste of $200.Sep 8, 2019VerifiedLucy House Cleaning's reply
Unfortunately my staff did not show up and I had to do it myself, very dirty, huge and nasty home for just one person, stuff everywhere, I could not clean nothing unless I move stuff from one place to another, my cleanings does not cover this; however I did the best that I could even with all this circumstances. I wish I had picture about the master bathroom how I founded it and how I finished it! My Initial price was $155 only for a empty move out cleaning. This was not move out cleaning, people live here and this make the service cleaning different. This home required 2-3 people cleaning not just one !
Packing and Unpacking
I hired Lucky House Cleaning to help me with packing up my belongings for an out of state move. They did an excellent job getting me packed up and ready for the long trip. Thank you for your help and keep up the good work!Dec 26, 2019VerifiedLucy House Cleaning's reply
It was our pleasure to help you. Thank you so much for your kind review, we really appreciate it !
Very professional service, on time, thorough and detailed around the house. Mindful of my furniture and the cleaning products for specific furniture. Would definitely recommendMay 2, 2019Lucy House Cleaning's reply
Thank you for the opportunity to work with you.
They were on time, had their own cleaning supplies, they were professional, trust worthy, and very kind. I would recommend them for your move out clean, or your weekly cleaning.Oct 25, 2019Verified
Great move out cleaning. Really appreciated the help and cleanliness. Will recommend and use again.Sep 28, 2019Verified
Maria Del Pilar Manriquez Purvis
- What should the customer know about your pricing (e.g., discounts, fees)?After your first house cleaning service with me, you will qualify to give you a special price, next time you need my services. The price I am providing to my customers is set up on base the great quality I deliver every one of them. Customers with pets spending the night in the kitchen or in the bathroom will have to pay an additional fee from the price that I have set on my prices list, please be honest and let me know about it !
- What is your typical process for working with a new customer?I will need address and phone number if its possible to confirm your house cleaning service. Introduce myself and thank them for the opportunity to work with them.
- What education and/or training do you have that relates to your work?Our own Experience through maybe 15-18 years has been our best school !