Josiah's Tech Support

Introduction: Technical Skills Microsoft Windows 2000, XP, Windows 7 Microsoft Outlook 2003, 2007, 2010 Microsoft Office Suite 2003, 2007, 2010, 2013 Internet Explorer VMware Adobe Acrobat Good Mobile Technology Avaya Telephone Systems Echopass Telephone Systems Active Directory Wireless DameWare BMC RemedyShare Point Clarify Lotus Notes VPN Juniper Routers SnagItWinZip Sametime Citrix Internet Protocols and Networking Desktop and Laptop Hardware Printer Troubleshooting Customer Service Soft skills iPad, iPhone, Android Troubleshooting Information Technology Professional with 11 + years of extensive experience in help desk and desktop support. Spent the past 9 years at The Hartford Service Desk as Service Desk Engineer where I am responsible for responding to help desk issues. Prior to my work at The Hartford, I spent 2 years as a Technical Support Representative / Service Desk at 2WIRE. I have acquired valuable experience in many facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for delivering highly complex technical information into terms and concepts that the users can grasp.