TL;DR Their work was good and they ended up getting it done, though I wasn't pleased by the fact they wanted to charge me more than we'd initially agreed to. I am glad they honored the price we'd agreed to.
I'd recently had attic stairs installed and the sheetrock fell, leaving a hole in the ceiling. I hired Superior Home Improvements to fix this problem.
Even with my description and pictures, there was some misunderstanding about the job. I needed the ceiling fixed up (sheetrock, texture, paint) in my stairwell. I received a quote for $400, which is all I could really commit to for the project, so I was happy they'd be able to get it done for that price. When they arrived on the job site and saw the area, they said it really should be more because of the height and the need to install scaffolding. After some back and forth, they agreed to honor the original price. The job was supposed to take 1 day but because they needed scaffolding, they said it would take two.
At the end of the second day, they'd sprayed texture on the ceiling but I could still see the brown of the sheetrock through the texture and informed them of this. They told me that once it dried it would be white. The next day, I could still see the sheetrock, so I let them know. They came back and fixed it a day or two later. So all in all, the job took about 3 days. They did honor their commitment and got it done for $400 - though I was told that it should've been more like an $800 by the subcontractors and the PM.