First, Ted was great on the phone - courteous, professional and down to earth. Because I had a pool service already taking care of my pool, I knew that I needed a new pump. Ted was very willing to come take a look & offered to do so for no charge (though it was his day off) but we ultimately agreed I would send pics & he would bring a replacement and at that time check the old pump. He did that the following day, as we had agreed. But then there was a bigger electrical issue with getting the pump to work - a problem I'd been unaware of. He called an electrician/associate of his who came out to diagnose and he discovered that the breaker was bad. Ted drove to the store, got the breaker for $15, replaced it and got the pump running like new. He had originally quoted me $410 for the new pump and service - a lot less than I paid last time I had the pump replaced many years ago. I was delighted. But after all the extra stuff, including his having to pay his electrician for his work, the only additional charge he wanted to make was $15 for the breaker. I was amazed. So amazed (and pleased with his integrity and good will) that I'm dropping my old pool service, which I've had for 25 years, and hiring him from now on to take care of my pool. He's less expensive too. Thank you, Ted.