Zach was able to obtain my data/ programs, and copy them to a flash drive I provided. He walked me through what had happened and explained that it was a software "MBR" sp ? error and not a hardware problem. My hard drive was reusable and he offered to redownload my windows and other basic software as on it as well for $30.00 more. He was not pushy, but very friendly and left all the choices up to me.
So far so good, I have been able to install my programs and have been using my computer. Zach also recommended another hard drive and automated backup. I may be back in the future but am on a budget for now.
Great work!, Glad to be your first Thumbtack Customer.