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Hired 32 times
28 years in business
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Grout Doctor responded quickly and was able to repair a couple of broken tile for us in about a week or so. The price was reasonable and the work quality was nice.Sep 30, 2020VerifiedGrout Doctor's reply
Thanks, Morgan, for the great review. We try hard to make all of our customers happy and it's gratifying to know we're succeeding.
Joe really was very meticulous with his work. He made our old grout come alive. He was very responsive to all my texts. We will definitely recommend the Grout Doctor !Aug 21, 2020Verified
Joe with the Grout Doctor did an excellent job for us! The work ended up being a little more extensive than previously quoted, but Joe worked with us on the price to keep it reasonable. And the work was all done in a day and to a very high standard. Thank you!!!Aug 1, 2019Verified
Tile and Grout Cleaning
Joe repaired broken grout it looks great. Slight issue. Randy came back out and came up with a solution; grout at bathroom entrance from carpet to tile.Nov 22, 2015Verified
Tile and Grout Cleaning
Joe from the Grout Doctor did a great job. Our shower looks like brand new. Thanks so much Joe!!!May 13, 2017Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Since we are in the restoration business, every job is slightly different. Normally I will give people a price range but will need to see the job to give a firm estimate. Variables include: how dirty the grout is (and the the source), the integrity of the existing grout, whether there are any structural issues that create additional work, whether there are any broken or loose tiles and how large the tiles are. If there aren't a lot of unusual variables, I can get pretty close without actually seeing it, but I will never guarantee a price until I have physically seen the project.
- What is your typical process for working with a new customer?Customer can reach me by phone, text or email. I will set up a time to come give a quote. Quote will be firm unless there are underlying structural issues that can't be assessed from a visual inspection. I try to explain in detail the process we use so the customer is fully aware of what we can and can't do.
- What education and/or training do you have that relates to your work?have done several stone care workshops as well as 4 years of working on marble, travertine, limestone, granite and Quartz. We are always experimenting with new tools and techniques that will improve our productivity or the longevity of the work done.