FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our clients should understand that our pricing includes transparent estimates outlining material and labor costs, which can vary based on tile selection; labor fees that reflect the complexity of the installation; any additional services needed, such as demolition or subfloor repair, will be discussed upfront; we offer free estimates to help you make informed decisions without commitment; there are no hidden fees, ensuring clear communication about any changes; we prioritize value for quality, as investing in our experienced professionals can save money in the long run; and we provide a 1-year warranty on our installations, covering any defects in workmanship, giving you peace of mind about our commitment to quality and customer satisfaction.
- What is your typical process for working with a new customer?
The process for working with a new client begins with direct outreach to initiate communication. During this initial contact, we gather details about your project, including timelines, and any preferences you may have. Once we have a clear understanding of your needs, we schedule a free estimate to assess the project scope and provide an estimate.
- What education and/or training do you have that relates to your work?
Our team has completed a comprehensive education program that included both theoretical and practical training. This program covered essential topics such as tile installation techniques, materials and tools, design principles, and industry standards. Additionally, we have participated in hands-on training with experienced tilers that have allowed us to gain real-world experience in various tiling projects. Our education also included safety protocols and best practices to ensure quality workmanship. This rigorous training equipped us with the skills and knowledge necessary to excel in the tiling profession and deliver exceptional results for clients.