CPR - Computer Problem Repair

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Introduction: I am very patient with my customers, not able to get frustrated with them, also like satisfying customers with there needs. Getting the issue resolved in a timely manner. More affordable then going to a local shop. I love communication with customers that have issues that I know that I am able to solve. Seeing what different issues that I need to resolve. Seeing the customer happy with the work performed and understanding how to use there computer.

Overview

Hired 20 times

2 employees

10 years in business

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Reviews

Great 4.7

12 reviews

5

92%

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Linda N.

Dec 14, 2014

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Hired on Thumbtack

Computer Repair

Carley O.

Oct 31, 2014

he is an amazing and reliable technician i loved how hard working he is and how he responds to quotes or help immediately.

CPR - Computer Problem Repair's reply

Thank you Carley.

Tom H.

Apr 20, 2015

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Hired on Thumbtack

At first, Colby seemed to be on top of it all, capable and dedicated to solve the problem. He first ran several scans to eliminate trash, virus', etc. The computer ran for about 1.5 hrs. He then attmepted to restore my Outlook.pst file. After about 5 hours he indicated that I should find someone else that knows more than he does about the problem. I spent the next day unscrambling, as best I could, changes that had occurred during the previous day. He texted me and asked if I still needed his help. I said of course, and told him that I had used a program he left on the computer to scan and create a new Outlook.pst file. I told him that I had bought the program he left on the machine, but could not get it to activate. He then tried to direct me to reinstall the various programs that he had loaded on Saturday that he needed to get on-line remote to my computer. I had removed those and he then tried to get me through installation of another one.About 1/2 way through he just stopped responding to my texts. I figured out how to reinstall Teamviewer and also Join.me and texted him as to the status. No response. I think the problem is that in today's techie world, no one wants to talk, just text. That is the most time consuming and least effective way to solve a problem, particularly with a client who is not extremely computer conversant. He asked me to pay him twice the quoted price because he had spent longer than he thought he should have; although he caused me more problems than he solved. I told he I would send him a check, but probably will not. Where I sit today, is in a worse state than I was when I started, not sure what to do. I am communicating with the PST Scanner programmers, again by email,no phone number, to try to determine what I should do. This may take weeks, or months to simply get my outlook working again and recover the emails and contacts lost. The computer now runs slower than it did when I started this adventure.

Data Recovery Service

Shellie L.

Nov 22, 2014

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Hired on Thumbtack

He got it done in a timely manner. He is quiet the pro

Computer Repair

Heather R.

Nov 25, 2014

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Hired on Thumbtack

Colby was very knowledgeable and easy to work with. Great service! Great price! I will definitely use his services again.

CPR - Computer Problem Repair's reply

Thank you for the great input

Computer Repair

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
For most computer repair problems I charge $50 an hour. But after hours of work I would only charge $300 flat fee
What education and/or training do you have that relates to your work?
Yes, I do training on computers once and a while. There is a new operating system that I am working on training for right now.
How did you get started doing this type of work?
When I was younger, I always tried fixing the computer we were having issues with it. Then when I got into high school there was an opportunity open that I could take a class Computer Systems to receive a few certificates in my career field.

CPR - Computer Problem Repair

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