FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Free, no-obligation estimates with upfront pricing and no hidden fees
- What is your typical process for working with a new customer?
1) Our back office team will schedule a free estimate with one of our ISA Certified Arborists at a specific time that works for your schedule. (No appointment windows) 2) Our arborist will come out to meet with you in person at the designated time to better understand and discuss your needs while designing a plan for how to best handle your needs. 3) We will provide a thorough written estimate complete with pictures delivered right to your email to review 4) Once you decide you a ready to move forward the estimate can be easily accepted online and our back office team will work with you to schedule the work for a time that works with your schedule.
- What education and/or training do you have that relates to your work?
1) We are staffed with an ISA Certified Arborist 2) We are staffed with Virginia Fertilizer and Pesticide Certified Arborists for all your plant health care needs 3) Our crew has a combined 60+ years of experience 4) Our crews follow all OSHA & ANSI Z-133 Arboriculture Safety Standards 5) Our crews engage in ongoing training through internal and external resources like TCIA & the Red Cross