From Marcia H.
WB MOVERS
Nice guys; worst move experience ever. Started working with WB Movers over a month prior to the move of a family antique heirloom piano (they advertise piano moves ): Prepaid in full. Made sure they were aware it was an 800 lb upright model that needed to come through front door, down 3 steps to a tricky slight corner and then straight down the hall. Requested (and was promised) a preview visit to make sure the piano would fit around the corner. Preview never happened; owner forgot. Day of move ; pouring rain; piano sat in driveway in the driving rain, half covered. Once in the front door, I was given a thumbs-up the piano will make the corner, and they began. 2 hours later, piano wedged/stuck on the stairs and in a wall and the crew left to GET THEIR LIFT STRAPS! 2 more hours later, they returned, and took my piano back to storage. Numerous dings and scrapes and dents in the floor, the stairs, the walls, the baseboards And the piano . Poorly planned; unprepared; careless with property and piano; clueless endeavor. Their resolution? They knew a “guy” that could fix the damage to my house. I requested refund and repairs to ONLY walls; I would absorb floor damage, piano damage because it would cost thousands. They hand delivered a check of $250 for repairs if I would sign a waiver to never ask for any other compensation. Because I was requesting a refund and couldn’t sign, they took the check back and I have heard nothing since. It has been over a month; no refund, no repairs, no communication. Love your furniture? Buyer Beware!! Sad.