FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is fully transparent — no hidden fees, ever. We base our rates on the size of your home, the level of detail requested, and the type of service (standard, deep, or move-out). Recurring cleanings receive special discounts: 25% off weekly, 15% off bi-weekly, and 10% off monthly services. We also provide free estimates and a 100% satisfaction guarantee — if you’re not happy, we’ll make it right or refund your clean.
- What is your typical process for working with a new customer?
We start by understanding your home’s needs, preferences, and priorities. After confirming the details, we assign a trained cleaning professional or team best suited for your space. On the first visit, we perform a detailed deep clean to reset your home, and then we maintain that level of cleanliness through ongoing visits. Communication is key — we keep you updated every step of the way.
- What education and/or training do you have that relates to your work?
Our cleaners are professionally trained in residential and commercial cleaning standards, including proper product use, surface care, and sanitation techniques. We also emphasize eco-friendly practices and safety protocols to protect your home, pets, and family.