FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing varies depending on the project type, materials, and scope of work. However, we always strive to provide fair and competitive pricing based on industry standards. Here are a few key points about our pricing: Project-Based Estimates – Pricing is tailored to each project’s needs, considering labor, materials, and complexity. Transparent Quotes – We provide clear and detailed estimates, so you understand what you're paying for. No Hidden Fees – We believe in honesty and will communicate any potential additional costs upfront. Discounts & Special Offers – Depending on the project size or season, we may offer promotions or discounts. Material Costs – Prices fluctuate based on material choices, and we can help find options that fit your budget.
- What is your typical process for working with a new customer?
Understanding the Customer's Needs I ask relevant questions to determine their requirements and goals. If they have a specific problem, I gather details to provide the best solution. Providing Clear and Concise Information I explain services, pricing, and any necessary policies. If needed, I guide them through the booking or purchasing process. Ensuring a Smooth Experience I confirm appointments or transactions to ensure clarity. If follow-up is needed, I provide timelines and next steps. Maintaining Engagement I offer ongoing support, whether through customer service, updates, or educational content. If applicable, I encourage them to follow on social media or sign up for newsletters for promotions and updates. Seeking Feedback After their experience, I ask for feedback to ensure satisfaction and improve future interactions. If they’re happy, I may encourage them to leave a review.
- What education and/or training do you have that relates to your work?
We have the necessary licenses and certifications required for our work, ensuring that we meet industry standards and regulations. Our team is highly trained and experienced in plumbing, remodeling, and restoration services, staying up to date with the latest techniques and safety protocols.