From Clayton C.
Bordeaux Construction Services LLC
Home owner:
My house (rental) in Virginia Beach was damaged by Hurricane Matthew. The first month I was unable to get a contractor because my Flood Insurance Agent was still assessing damage. We got this company November 9th, so a month post-hurricane. The job wasn’t finished fully until mid-Feb. Regardless of this being hurricane damage, other contractors were finishing their work in a much timelier fashion!
From the beginning, we started having issues with his workers. They would show up very late to the job, would say they were coming—then wouldn’t come, or would go several days without showing up at all. This by itself was absolutely beyond frustrating. My tenants had to make arrangements for their pets and leave the door unlocked to the house, then no one shows up! When they did do work, a lot of times they would come and work for an hour or two then leave. One worker even said, “All I have to do today is this ______and then I can go home!” This kind of attitude is why the job took so long to complete. It was completely unfair to my tenants who already had to suffer through a renovation , but worse when it is drawn out as LONG as it was because of lack of supervision and absolutely no work ethic.
They got a POD, without my permission and at my expense, and put it in the driveway. NO ONE informed me of the pod or the costs incurred with it. They loaded the tenant’s furniture into the POD. I didn’t find out about the POD until nearly a month later. When I told them to get rid of it, they said the TENANTS had to take everything out. They didn’t even put anything in the POD, the workers did that…I ended up paying $600 for a POD neither I nor my tenants requested.
For the first month, I received updates from his secretary, Julia, however one day I stopped hearing from her and found out she had left the company. From there on out I did not receive any updates. My tenants had to tell me what was happening because no one communicated progress to me.
When I would bring up issues the tenants were finding with the renovation (i.e.: kitchen counters not connected to cabinets, areas not painted, areas painted with the wrong paint, among several other things through the beginning process), Lee told me in an extremely rude fashion that I needed to “stop managing the job.” I live in a different state and I had to tell him the things that needed to be finished…
When it came time to install the flooring Lee had his guys start the job. They put the furniture on the back deck and put a tarp over the items, not secured at all. His worker came and started installing the moisture barrier UPSIDE DOWN, then proceeded to incorrectly install the floors. The next day the tarp blew off and rain ended up water-logging everything, which ended up destroying furniture. It took him about 3 days to do approximately 20ft of flooring. At that point, Lee hired a subcontractor. The subcontractors uninstalled all the work that the previous guy did, and they relayed the moisture barrier correctly as well as all the flooring. They were done with the entire downstairs in LESS time than the other guy did 20ft of flooring.
The shoe molding was installed before it was painted. Thus, it was painted on my brand-new floors (yes, paint was on the floors). My tenant scraped it off after they left.
At this point, Lee contacted me saying he was ready for the final walk through. I informed him that there was no way it was time for that because work was not near completion. Many outlets downstairs were messed up (they cut the holes too big, and some were no longer flush with the wall as they were prior) and the corners of all the walls were crumbling and rounded (not 90 degree crisp corners, like any normal house). When I told Lee this, he said that I should have said something earlier, it wasn’t his fault that no one said anything about it. Let me reiterate that just weeks prior he told me to “Stop managing the job”.
I absolutely would not ever recommend a single person to ever use this company, even if other contractors are too busy to do your job. WAIT FOR THEM. WAITING IS WORTH IT.
