FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Ace Handyman Services operates on a time plus material pricing model, which means that we charge based on the amount of time it takes to complete the job, plus the cost of any materials used. Our pricing system starts with a one hour minimum, and then we charge in 15 minute intervals after that. This means that customers only pay for the time and materials actually used, giving them the peace of mind that they are only paying for what they need. Additionally, our pricing is transparent, and customers can always receive a detailed estimate before any work begins, so they know exactly what they will be paying for.
- What is your typical process for working with a new customer?
Ace Handyman Services customer service is like no other. From the moment you initially inquire about our professional services, whether by phone, web, or via our easy-to-use online booking feature (an industry first), you will notice our convenient scheduling and exceptional communication. We take great pride in going "above and beyond" to reassure you that our Craftsmen will show up on time, and you can trust that the person arriving at your home is the one intended to be there. We send an email communication detailing your scheduled appointment, and we follow up afterwards to confirm that the work was completed to your satisfaction.
- What education and/or training do you have that relates to your work?
Our has a combined 125 year of experience in the construction industry; we are licensed, Bonded, Insured and all our craftsman are background checked before they set foot in your home.