4. NW K9 Bed Bug Detectives & Pest Control
- 7 years in business
- 13 hires on Thumbtack
- Serves Edmonds, WA
"We pretty much freaked out when we found a bed bugs in our home and contacted a few companies right away to get estimates. Northwest K9 was an estimate in the middle (which we like), and several factors impressed us right away. Susan set up a phone call with me the day I asked for an estimate, and we spoke for about an hour (on a Sunday, on her own time, answered my many questions, freely offered knowledge and advice). No other company we contacted came close to their customer support, with no strings attached. They didn't require an inspection but trusted the photos I had, and went out of their way to schedule treatment on a day that worked for us.
The technicians themselves were a few minutes early (called before they came), very friendly and professional, and took extra steps to safeguard our furniture during the heat treatment (it can cause ikea veneers to peel, they noted our ikea furniture and protected it with tape and more care from the heat when needed). We were warned that our home would look like a disaster zone when done since everything would be moved around (so the heat could penetrate everywhere), but they even took the extra time to move our furniture back into place. I do wish they had warned me about the dust they applied (it's a non-toxic longterm bedbug killer) . . . I knew it would be applied to all of the baseboards but didn't realize it would coat pretty much every surface in the house from being blown around by fans when cooling down the house. It dried out our skin (feet especially) for the first couple weeks after treatment while we got our house back in order (that's how it kills the bugs), and I wish I had known to be more careful and maybe worn shoes inside for a while.
There is pretty massive inconvenience with any bed bug treatment from any company (moving most/all furniture, washing/drying tons of loads of laundry/bedding/textiles, vacuuming a million times...). Heat treatment is pricey anywhere, but the peace of mind was worth the cost to us. Susan and the technicians at Northwest K9 (I think their names were Darcy, James, and Gary?) made the experience as positive as possible. They were very attentive to detail, responsive, thorough, quality, and professional. I would highly recommend them."