After having a different pest company tell us we had beg bugs, we began to research options about how to get rid of them. That is how I cam across Susan and NW K9 Bed Bug Detectives. She could not have been more helpful in explaining to me what my options were, as well as asking very intelligent and pointed questions about what this person saw in our house. I ended up having her dog come out for an inspection, and the good news was that we actually did not have bed bugs!!! We did, however, have a different pest problem, which NW K9 took care of with a non-toxic option. If I could rate this company higher, I would do so. They were professional, punctual, knowledgeable, thorough--I cannot recommend them enough.