FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
While some installers give a flat hourly rate, I feel that is little incentive for them to get the job done in a timely manner. Our estimates are detailed enough so you know exactly where your money is going. If a tight budget needs to be met, adjustments can be made without any suprises at the end of the project. Too often I hear about companies that offer a low estimate to get the job, and end up charging much more on the final invoice. Any changes to the estimate are approved before work is started.
- What is your typical process for working with a new customer?
Ask about what the project is and home location. Pictures and dimensions would be very helpful, but I can also come out and do an on-site measure for the most accurate estimate, and it gives us a chance to talk about options, budget, design and any other concerns/questions. I answer calls and texts till 10pm 7 days a week because I want my customers to know I understand the importance of communication. I'm NOT one of those contractors who turns off their phone or ignores clients questions as soon as the clock his 5pm.
- What education and/or training do you have that relates to your work?
I am a daily visitor to online groups where professional tile installers hang out and help DIY (do it yourselfers) with questions on their projects, as well as hang out, brag, and educate each other on everything you can think of related to tile. New products, reviews of new and old, sharing techniques, showing off pictures of jobs we are currently working on, or just sharing pictures of the catch from the latest fishing trip. It's known as the friendliest DIY forum on the internet. I've been going there and learning from other professionals for a long time. if a customer has a tough question, or he doubts my answer, it's good to be able to send him somewhere where he can openly ask other professionals. I'm also certified by Laticrete with all of their products, a certified installer of Wedi products, certified with all of Masterheat's in-floor heating products and I attend several home shows during the year representing them and talking to homeowners about their products.