FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When it comes to our pricing, there are a few important things we want our customers to know. First and foremost, we believe in transparency and fairness — we always strive to offer competitive rates that reflect the true value and quality of the services we provide. Full-Day Service Rate: The full-day handyman service rate is $1,200 before sales tax and covers up to 7 hours of work per technician. If you’d like to receive a preliminary quote for your project, the best way is to share a few basic details with Maria by **** or by *****. We also offer gift certificates that can be used toward any of our services — a perfect choice if you’d like to give someone special the gift of a beautifully completed project. Just let us know which services you’re interested in, and we’ll prepare a gift certificate that can be redeemed anytime. At the end of the day, our goal is simple: to deliver high-quality workmanship at fair prices while working closely with you to find the best solution for your needs and budget.
- What is your typical process for working with a new customer?
working with a new customer: 1. Initial consultation: The professional will typically schedule an initial consultation with the customer to discuss their needs and requirements. This may be done over the phone, via *****, or in person. 2. Proposal: Based on the initial consultation, the professional will typically prepare a proposal outlining the scope of work, timeline, and cost estimate. 3. Contract: If the customer accepts the proposal, the professional will typically draw up a contract that outlines the terms of the project, including the scope of work, timeline, payment terms, and any other relevant details. 4. Design and planning: Once the contract is signed, the professional will typically begin the design and planning phase of the project. This may involve creating blueprints, selecting materials, and coordinating with any other professionals who may be involved in the project. 5. Execution: Once the planning is complete, the professional will typically begin the execution phase of the project. This may involve construction, installation, or other tasks, depending on the nature of the project. 6. Quality control: Throughout the execution phase, the professional will typically perform quality control checks to ensure that the work is being done to the highest standards. 7. Completion and handover: Once the project is complete, the professional will typically perform a final walkthrough with the customer to ensure that they are satisfied with the work. They will then hand over any relevant documentation, such as manuals or warranties, and collect final payment.
- What types of customers have you worked with?
It is often said that "Good, fast, and cheap: pick two," implying that it is impossible to have all three qualities simultaneously. However, we at HM-PRO,LLC believe that we can deliver all three, without compromising on quality. We understand that cost is an important factor for many of our customers, which is why we strive to keep our prices as low as possible. But we also recognize that quality is equally important, and we never sacrifice the quality of our products or services to save costs. On the other hand, we also understand that sometimes speed is of the essence, and we have the capability to deliver our products or services quickly without compromising on quality. However, this may come at a higher cost due to the additional resources required to expedite the process. In short, we believe that good, fast, and cheap are all achievable, but it requires careful planning, efficient processes, and a commitment to quality. So if you're looking for a company that can deliver on all three fronts, look no further than HM-PRO,LLC.