FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and fair, with no hidden fees. We offer flat rates based on the size of your home and the type of cleaning service (standard, deep, move-in/move-out, etc.). Discounts: First-time client discount Recurring service discounts (weekly, bi-weekly, monthly) Additional fees may apply for extra services like inside oven/fridge, windows, or heavy-duty cleaning — but we always confirm this with you in advance. We’re happy to provide a custom quote based on your specific needs!
- What is your typical process for working with a new customer?
Our process is simple, transparent, and customer-focused: 1. Initial Contact: We start by discussing your needs — type of cleaning, home size, schedule, and any special requests. 2. Quote & Booking: Based on the details, we provide a clear quote and set a date/time that works for you. 3. Cleaning Day: Our team arrives on time, fully equipped, and ready to clean according to your preferences. 4. Final Walkthrough (if in-person): We check the results with you (if you’re present) to make sure everything meets your expectations. 5. Follow-Up: We stay in touch after the service to ensure your satisfaction and offer discounts for recurring cleanings. We’re all about making your experience smooth and stress-free!
- What education and/or training do you have that relates to your work?
Our team is trained and experienced in professional cleaning services. We have completed specialized training on safe and effective cleaning techniques, proper use of cleaning products, and handling various surfaces and materials to ensure top-quality results without damage. Additionally, we stay updated on the latest industry standards and eco-friendly practices to provide safe, thorough, and environmentally responsible cleaning. Many of our team members have years of hands-on experience, and we continuously invest in ongoing education to maintain high standards and excellent customer satisfaction.